Le Réveil Matin — Restaurant in Saint-Germain-en-Laye

The waiter was quite friendly but stressed out and seemed to be in a rush. Even though he rushed through all the tables, we still had to wait a long time before serving our dinner.

Not sure if they tried to fool me, hoping I’d perhaps have no idea what crème anglaise is. Or maybe they assumed I hadn’t read the menu card properly because everything was in French haha. But I always read before I eat, duh. Even with my elementary French. Anyway.

They served my moulleux au chocolat with chocolate sauce instead of crème anglaise. Too bad the waiter already ran away when I noticed. Because he disappeared I searched for him. When I found him I explained that the crème anglaise was missing from my plate. He tried to sell the chocolate sauce as the correct sauce. I told him nope, that’s not crème anglaise. The waiter looked agitated and asked me ‘do YOU want crème anglaise? Do you want it?!’ (Kinda in the way Ryan Gosling said ‘what do you want?!’ in The Notebook) I was a bit shocked by his reaction and attitude but I said yes and went back to my table. A few minutes later the waiter came back and told me the kitchen was closed so unfortunately the crème anglaise could not be made. Of course. The kitchen closed in the meantime. It took them so long to serve food that in the meantime they just closed, I was so pissed off. Too bad my French is not good and their English is so bad (well, guess it’s their luck then) because otherwise I would have really started a discussion with the staff of this restaurant.

I would have appreciated it if the waiter would tell me there would be no crème anglaise BEFORE taking my order and serving me an alternative sauce without even consulting me. Why serve me something else without letting me know beforehand?

I know, it’s just a sauce. But I really looked forward to the crème anglaise that would really complement my moulleux au chocolat. I mean come on, it doesn’t make sense to serve this dessert with chocolate sauce, which is basically serving chocolate with more chocolate. I’d rather have chantilly if they were too lazy to make some crème anglaise. À...

The server never informed us that the kitchen was closed, I ordered a Piña Colada and it was not cold, it did not have coconut milk, it was an ordinary pinapple jus with a hint of alcohol. We aordered a Caipirinha, and it was so sour that we couldn’t drink it. We never asked for the check(bill) but they wanted us to pay the bad drinks right away, even if we said that we were going to order food. Oh yes, did I mentioned that they never told us that the kitchen was closed?!!!! Do not...

Bonjour,

Je fréquente ce café régulièrement avec mes amis et ma famille. Malheureusement, depuis l’arrivée des nouveaux propriétaires, l’ambiance s’est fortement dégradée. Bien que l’établissement bénéficie d’un bel emplacement, le service ne suit plus.

Lors de ma dernière visite, nous étions un groupe de 6 personnes. Une personne de notre entourage, qui ne pouvait pas consommer pour des raisons personnelles, a été interpellée par un serveur (peut-être le gérant) exigeant une consommation obligatoire. Cela nous a mis mal à l’aise, d’autant plus que le café était vide. Pour éviter tout incident, nous avons commandé un café pour cette personne.

Cette expérience a été décevante. Je connais plusieurs habitués, comme moi, qui envisagent de ne plus revenir. C’est dommage, car l’établissement risque de perdre sa clientèle et sa réputation.

Je recommande aux gérants de revoir leur approche pour accueillir les clients avec plus de souplesse et de...