Hotel Du Chateau — Restaurant in Sarlat-la-Canéda

We had four in a group and three of us ordered rack of lamb. All three were quite under-done with the meat nearly raw most of the way through. One plate had a good cut, the second had quite a bit of fat and sinew, and the third plate was nothing but fat and sinew. The waitress came by and asked how we liked our meals and we told her this. Her reaction was to shrug and say sweetly "I'm sorry", but she didn't offer to do anything. When we went to pay, we told the manager about the food and she said we should have complained when we were served and they would have fixed it. She then gave us a long dissertation about how at French restaurants they are happy to fix things if they are given a chance, but they don't give credit for bad meals. We told her at least three times during this that we DID complain, and she ignored us each time and just kept repeating the same story line. On the plus side, the deserts were decent, the service was prompt, and the atmosphere was cozy, but that doesn't offset paying $25 for an inedible...

I stayed 2 nights first week of August 2021, rooms 12 and 16 because it was raining and had no other choice except muddy campground.. it is definitely a 2* hotel… new owners since July so minor but annoying issues happened: no soap in shower, no remote control for tv, phone in room not working, ground floor not really clean, staff not trained on booking system so list 30min waiting for owner to arrive … and paying 110€ for a night w/o breakfast is not worth it in this hotel. The 1* review is also due to non respect of COVID guidances throughout my stay. Masks not always or badly worn by staff and owner, onsite workers not wearing mask…I saw the staff poorly and quickly washing hands after cleaning floor and then serving breakfast … positive note is that the dinner food is good, I had salmon tartare. All in all very low quality/price ratio and disrespect of sanitary rules is really a...

New Management. Stayed here for the second time, four days each time. The Hotel is perfectly placed close to the carpark overlooking the river and great for touring the area. Riverside dining terrace is really lovely for breakfast, lunch or dinner. Our room was recently refurbished and tastefully done. This is one of the few hotels with a bar in the area and its welcome after a long day. Lovely hidden courtyard pool and soon to open a roof top bar overlooking the river, perfect for sundowners! New management have made real improvements to quality and standards. Pleasant staff couldn't be more helpful to us. Great value,...