Hatoky Restaurant — Restaurant in Bochum

First, an older woman brought us the menus. We politely asked if it was possible to speak English. She said “No.” Not “No, sorry,” or even with a polite smile. Just a weirdly cold response that made us feel like we had just offended her. Not great customer service, but not a huge deal either.

After a while, a younger guy came to take our order. We pointed to the dishes we wanted. Each item on the menu had a number, which made things easier. I ordered “H.1 Fried Salmon.” He repeated “salmon” after me, and I saw him write down “H1.”

50 MINUTES LATER… the first lady returned with our food. The restaurant was less than 1/3 full, and some people who arrived after us had already been served. She stood at our table with two plates, unsure where to place them. I said, “I ordered fried salmon.” She replied, “Yes, salmon,” and put down a plate that looked like sushi with tuna. I was very confused, but she clearly said „salmon”. I started doubting myself and googled photos. It tasted like tuna, of course, but I was so thrown off by her behavior that it took me a moment to accept it. Mistakes happen but to lie so blatantly was ridiculous.

Still, we didn’t have time to reorder and wait another 50 minutes. We had a bus leaving Germany that day. So I ate the food, not enjoying it at all.

Later, a third waitress came by. She spoke English and asked how everything was. I said, “I ordered salmon but got tuna.” She smiled and said, “I’m so sorry.” At that point, I actually considered not leaving a negative review. At least there was one kind, professional person working there, not deserving any criticism.

But then we asked her for the bill. She just brought a card reader and we paid. Without her suggestion, we asked for a receipt. On it, we noticed an unknown charge “Trinkgelder etc.” for 4€. We had no idea what it was, so we googled it. It was a tip. A tip they added themselves, manually, on the card machine, without asking. In Germany, tipping is optional, not mandatory like in the U.S. or Canada.

After making us wait for almost an hour, giving us the wrong order, and generally providing poor service, they still took extra money from us, and did so without saying a word. It’s not about the 4€, obviously. It was just deeply disrespectful and possibly not legal.

We chose this place because of its high rating on Google Maps, so I’m shocked at how disappointing it was. It was a waste of time, money, and left us in a bad mood in our last moments...

As a Vietnamese person judging Vietnamese food in a foreign country, I think the dishes I had here were quite good, though it is hard to demand solid authenticity in an international setting. Presentation was nice. Bún Bò was delicious: beef was cooked right, sauce was balanced. Vermicelli was tougher than in Vietnam though it was not a big problem. Vegetables were made differently to adapt to the taste of local people. Gà Rôti was not excellent due to the lack of depth in flavors and aroma, but still enjoyable with a wide range of greens. I preferred Bún Bò. The chefs communicated in Vietnamese, I felt as if I’d been in Vietnam with that atmosphere. Felt so good to see Vietnamese people doing so well in a...

Ich hatte leider eine sehr enttäuschende Erfahrung. Auf der Website gibt es sowohl eine normale Speisekarte als auch eine Lieferspeisekarte – ohne jeglichen Hinweis darauf, dass diese unterschiedlich sind und dass die Lieferspeisekarte nur für Lieferungen gilt. Ich habe telefonisch zum Abholen bestellt und mich dabei auf die Lieferspeisekarte bezogen.

Bei der Abholung stimmten die Nummern, aber zu Hause stellte ich fest, dass völlig andere Gerichte in der Tüte waren als die, die ich erwartet hatte. Erst nach erneutem Anruf wurde mir erklärt, dass im Restaurant eine andere Speisekarte gilt und die Nummern dort anderen Gerichten zugeordnet sind. Ein Entgegenkommen wurde mir trotz mehrfacher Nachfrage nicht angeboten – weder Austausch noch Gutschrift. Stattdessen wurde nur wiederholt betont, dass „die Hände gebunden“ seien.

Für mich ist das ein klarer Mangel an Transparenz und Kundenfreundlichkeit. Es wäre absolut notwendig, auf der Website oder am Telefon deutlich auf die unterschiedlichen Speisekarten hinzuweisen, da dies absolut und in jeder Hinsicht irreführend und für den Kunden/Verbraucher nicht eindeutig zu erkennen ist. Ebenso hätte ich mir ein Minimum an Kulanz gewünscht, da ich am Ende Speisen erhalten habe, die ich gar nicht essen wollte. Für ein Restaurant, das auf Stammkundschaft setzt, ist dieses Vorgehen inakzeptabel. Ich war ein langjähriger und treuer Kunde, aber dieses Verhalten und die Art des Umgangs ist ein...