Osteria Maestro — Restaurant in Munich

This was by far the worst restaurant experience I have ever had. The quality was beyond terrible. The food was advertised as Italian, but let me be clear: it was not Italian at all. It was the worst food we have ever tasted—completely disappointing and inedible.

The customer service was equally awful—unprofessional, rude, and unhelpful. To make matters worse, they only accepted cash. But did they tell us that at the beginning? No. They only mentioned it at the very end, after we had finished “eating.” Because of this, we had to waste two full hours going back to the hotel to get cash just to pay for the worst meal of our lives.

This place is an absolute disgrace. Bad food, bad service, bad management. Save yourself the trouble and avoid it...

This place redefines the meaning of terrible. The food? An insult to Italian cuisine. If you told me it came out of a microwave, I’d believe you. Honestly, calling it Italian is almost offensive—it was the worst excuse for food I’ve ever seen.

The service? Imagine the worst service you can think of, then make it ten times worse. They acted like they were doing us a favor just by existing. And then the cherry on top: they only accept cash. Of course, they don’t tell you that when you arrive—they wait until the very end, after you’ve suffered through the disaster they call a meal.

So yes, we had to waste two hours going back to the hotel to get cash just to pay for food that should have been free as an apology. Never again. Worst....

Unfortunately, my first (and last) experience at this place was really disappointing. We ordered 3 pizzas, two of them came wrong. The solution was to take the two of them back and wait yet another 10-15 minutes for them to be done as ordered while the third person just ate alone! I could have excused the error if the pizza would have been good but it was one of the worst I've ever had. The ingredients were ok but there was too much sauce, too much liquid from the red peppers and even too much cheese! The dough in the middle became like a paste :( I could only eat less than a quarter before giving up but we had to pay for it. I might have been just unlucky but it really destroyed our eating out experience...