McDonald's Cayalá — Restaurant in Guatemala City

Visited on the first of the year. very few places in the area were open, so it was a madhouse. The quality was standard McDonald's. Nothing to complain about there. The restaurant was packed, so understandably it was also a mess. They couldn't keep up with everything at once. Plus the drive through line was about 10 cars long. Did ask for light lettuce on my burger and it came without any. Other than a few semi understandable things, was not a...

Update. Flies are still an issue. Service has gotten so much better.

I would love to know why they want you to use the self-order kiosk and then have to stand in line in front of the cash register to pay. It seems futile in its own way. That said McDonald's is good but there is so many flies inside of the restaurant which is weird because doors are closed and AC is on. Maybe it's...

I’ve been to this McDonald’s in Cayala several times, usually to get McGriddles. They have messed up our order every single time. Not once have they gotten it right, no matter how clear we are when ordering. The drive-thru service is very bad as well. We keep going back bc it’s the closest McDonald’s to our house and we still enjoy the food, but it’s...