The Deerhound — Restaurant in Forest

Poor experience tonight. No house water served at the tables anymore. They want you to walk up to the bar and fill the water glasses from a dispenser. Are they thinking customers would feel that that would be a kinda walk of shame or something? A cheap tactic from the new management to coerce customers into buying more soft drinks or alcohol. Next… burnt fish, although chips good. Next… when we requested for the bill, we were asked to pay at the till. The lady was visibly offended when we asked her to remove the service charge from the bill. Very poor body language, no eye contact, absolutely zero professionalism. No concept of customer service whatsoever. Why should I tip or pay service charge if they can’t even get me a glass of water. Sad thing is, we thought this is the new Deerhound. There was decorum in customer service even when the decor needed upgrading before refurbishment. Disappointed. Will visit again if no other better choice.

7.7.24: This is my new review after an unhappy experience in the past as you can see above. I had given 1 star for our previous visit. We went to a curry night last Thursday. There were different curries, mixed seafood, lamb, chicken, beef and aubergine. White rice, yellow/saffron rice and naan breads. Good effort, curries were nice. The rice dishes were dry, but I think this was because they were on the warming plate. Same with Naan breads. My son went for the standard fish and chips and he loved it.

One other new thing we noticed, we were served water at the table, which wasn't the case before. Full marks for this service. The waiters were really kind. They weren't over bearing and at the same time, did not ignore us either. They got that balance right. We are going to try the Monday pie night next. 5 stars. Thanks you and Well done...

We had the pleasure of enjoying the Sunday carvery recently, and it was an absolutely delightful experience! Beatrice, who hosted us, was an absolute sweetheart. She was warm, attentive, and ensured everything ran smoothly from start to finish. Her kind and friendly demeanor truly made us feel welcome and added a personal touch to our visit. 🥰 The food was simply amazing—everything was cooked to perfection, from the succulent meats to the flavorful sides. The variety offered was impressive, and each dish was bursting with flavor.

The service overall was excellent, with every member of the team going above and beyond to ensure we had a great time. The atmosphere was inviting and relaxed, making it the perfect setting for a Sunday treat.

Thank you to Beatrice and the team for making this such a memorable experience. We can’t wait to return! Highly recommend to anyone looking for fantastic food and exceptional service. ✨♥️

I just wanted to reply and I didn’t know how, but I will leave this one here:

Hello Rob and the Deerhound team,

Thank you so much for your lovely response! I’m truly delighted to know this came from the owner. If you have such an amazing and supportive team, it speaks volumes about the kind of person you are. Your leadership and kindness clearly reflects in the team’s warmth, service, and smiles, which make the entire experience so special.

Congratulations on creating such a positive environment and for doing such a fantastic job with your team. It really shows in everything they do. I look forward to visiting again soon!

♥️

Kind...

We can't get enough of the deerhound! We had 3 courses & even asked for things not on the menu, (sorry & thank you chef!) we were absolutely stuffed! The food is always divine & the service is prompt, thorough & always with a smile, we cannot fault the team and look forward to next time! Thank you 🖤

Another extremely enjoyable meal at The Deerhound, it just gets better each time!! The staff are always attentive, thorough & polite, and it's a lovely, clean, calming atmosphere. See you again soon! Thank you all 🖤

Absolutely love The Deerhound, it's our only go to for special occasions & treats! The staff are always friendly and welcoming, plenty of parking which is a bonus! The menu choice is varied, I have a really fussy 18 year old, she doesn't eat a great deal so eating out can be a mission! I emailed Craig to ask if they had a certain dish on the menu for her, which they didn't, however, Craig went above & beyond & said he would be happy to purchase the ingredients and have chef make the dish! (It was absolutely amazing, thank you , says 18YO) This was very much unexpected but extremely appreciated, we wanted to enjoy a belated mother's day meal together! & We absolutely did! The carvery was once again perfection, my 20 YO & I loved the selection, all our favourites & no clearing up!! Hubz had the burger, again, as always the best burger he's ever had! Excellent value for money, & our main server Sojib was lovely & polite , thank you,...