Pizza Hut | MVP Colony, Vizag — Restaurant in Andhra Pradesh

I am writing to formally register a complaint regarding my recent experience at your Pizza Hut outlet located at MVP Double Road, Visakhapatnam.

On my visit on 16/09/2025, I dined with my family and placed an order amounting to ₹973/-. Shortly after ordering, I discovered that both air conditioners in the outlet were not functioning. Given the open kitchen design, the heat and noise from the ovens directly affected the dining area, creating an uncomfortably hot and suffocating environment.

This is not an isolated incident. I have visited this outlet on three previous occasions and faced the same issue. Despite raising my concerns with the store staff on multiple visits, no corrective measures appear to have been taken. This repeated negligence has left me highly dissatisfied and disappointed with the overall customer experience.

When a customer spends close to ₹1,000 for a meal, a basic level of comfort and service is expected. Unfortunately, this outlet failed to deliver on both counts. My question is: who is accountable for such a poor and repeated customer experience?

I request that this matter be taken up seriously and appropriate corrective action be implemented immediately to ensure that future customers are not subjected to similar conditions. Additionally, I would like to know what steps Pizza Hut intends to take to address and compensate for the inconvenience caused to me and my family.

I trust that your brand values its customers and will respond to this matter with the seriousness...

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