KFC — Restaurant in Assam

I went to KFC Rangghar Mall, Dibrugarh at about 4 pm. I wanted to order one classic biryani meal I was refused by a reply “ Biryani Khatam ho gaya “ . Again I wanted to order a Popcorn Maggie, I was refused with a reply “ Woh Bhi khatam ho gaya “ . Then I settled with a classic zinger box but with a statement- “ It will take 20 minutes “ . The store was not full , only few customers were present at the time . When I received my order I was told that the fries are not ready and it will be served soon . After that I started enjoying my order , I noticed that I was not provided with the straw for my pepsi. When I asked for the straw, one staff named “ Sagar “ replied that, “ The straws are finished “ . I came back to my seat and started having my food again. In a while I noticed one customer enjoying his drink with a straw. I asked the staffs that , The straws are over then how come they are serving that customer with one ? I was given a reply that “ We only provide straws for take away orders and on mojito orders. “ . After that in about 20 minutes I finished my food (Eating slowly, waiting for my fries ) . I washed my hands and enquired about the fries , they said 5 more minutes. After waiting for five minutes “Sagar “ was trying to hand me the fries , then I said that I have already finished my meal and I want it to be packed for takeaway. He gave me a unpleasant look and packed it and handed it to me in not a very decent manner. While leaving the store I noticed that they have started serving biryani meals, which I was denied 30 minutes earlier.Such type of service is not at all expected from KFC India . Please look into the matter so that these unprofessional behaviours are not...

Visited KFC after a long craving for crispy chicken! Went in for the Wednesday bucket of 12pcs boneless chicken strips for 350 rupees (as shown in advertisements) but costed us around 368 rupees.

FOR THE FOOD WE ORDERED :-

1 Wednesday Bucket of 12pcs boneless chicken strips ×1 - 368 rupees. 2 Pepsi and small size fries ×3 - 99 rupees each.

For the Wednesday bucket the price was not similar that to the price shown in the ads. Some pieces within the 12 were uneven and too small, which should be looked into, as IMO should be equal, other than that it was all good and genuinely tasty to fulfil my long craving for some KFC & could match the price for it's quality. For the pepsi and fries add on, which costed 99 each, the fries even though small size was filled good and was enough, but the pepsi could've costed less for the quantity they provided with as it was almost filled with ice cubes.

So for food 4/5

FOR STAFF SEVICE :-

The staff was neat, clean and very quick responding, we could easily place our order and get it within a very favorable time and also got changes real quick!

So for staff 5/5

FOR THE SITTINGS AND ENVIRONMENT :-

The environment was very customer friendly with glass walls to make everyone feel safe inside, the walls are well decorated and is very Instagram friendly, the sittings are well located and were comfortable.

So for that 5/5

So overall 4/5 and is highly...

I recently visited this KFC outlet with my cousin for a dine-in experience, and I must say it was extremely disappointing. The dine-in area was unbearably hot and lacked proper ventilation. There were no fans, and the air conditioning was either off or not functioning at all. Everyone around us, including ourselves, was sweating profusely, which made the entire experience very uncomfortable.

Despite repeatedly requesting the staff to switch on the AC, we received only vague responses with no real action taken. It seemed like the staff were aware of the issue but had no intention or ability to resolve it.

Having traveled extensively across India and abroad, and having dined at several KFC outlets, I can confidently say this was by far the worst dine-in experience I've ever had at a KFC. While the food was average, the environment made it nearly impossible to enjoy the meal.

I strongly urge the management or franchise owner to take this matter seriously and address the ventilation and cooling issues immediately. Until then, I would not recommend anyone to dine at...