Pizza Hut | Junction Mall, Dibrugarh — Restaurant in Assam

I had ordered a box of two pizzas from Swiggy and a Pepsi with it but my Pepsi was not in the order, then I asked the rider that where is my Pepsi, the rider said that Pizza Hut did not give it. Then I called Pizza Hut and the girl picked up the call, then I told her all the problem, she said that I am sending it. Then I called her after 15 minutes, the girl said it has not been delivered yet. Then I asked the girl's name and the manager's name, she did not tell anyone and said that you have received your pizza. So what will you do by knowing the name, I said that my pizza has gone cold, change the place, then he said that the girl did what, what can I do. Such poor service they provided. And Pizza Hut has so many complaints but they are replying only to the positive ones and not to the negative ones. I would request everyone that no one should go there, the service is very poor. I never recommended I need proper explanation from your side #pizzahut #poorservice #verybadexperience...

Giving 1 star because they didn't give my order receipt.

We ordered Chicken Pepperoni Pizza and Cheesy Comfort Pasta that amounted for 733 INR. Paid via UPI to the cashier because apparently there were network issues with the card machine. Didn't give much thought then.. went back to a table with my partner. After being done with our food I asked the cashier for the bill.. for which he said that the counter was cleared and the bill might have been thrown with it. Okay no probs.. I asked if he can print out another one, to which he said he cannot.. the system doesn't allow them to print again. Best he can do is make another calculation with the same order and take a photo of the screen and send it to my WhatsApp.. I said no need.

It's really weird that a previous bill cannot be shown.. infact they didn't even take my phone number.. just my name.

Disappointed with my first experience.. great pizza though.. but does create sourness for these...

Very bad service. The woman taking order lacked the decency of talking to customers. Then they set us up with someone else's order. When I asked if its the order in my name the guy nodded and then I asked what about the sides that come with what we ordered the guy nodded again so we started having the pizza while discussing work as such we couldnt realise it was a different pizza. Then the woman came and she had the audacity of blaming us for their mistake and said that I should have "crosschecked". Totally destroyed the mood of spending a good time in between work. Wont be going there again and also letting others know so that their precious days are not ruined by the incompetence of people...