Zaffran restaurant — Restaurant in Assam

This place is a proper fine dining, everything is good; ambience, food, staff but mind it there is a difference between good and perfect. So we ordered soups which were good but midway came the staff to ask for starters which we ordered then and one of the starter came when we were still on our soups. Thats not how you serve it boss. I asked him to serve it later, it was crispy corn with oyster sauce, when he was getting it again I asked him to reheat it as It had been 10-15 mins since they got it. They didnt heat. Then came the paneer tikka, nothing like paneer tikka at all. Bad. For main course we ordered Chinese, it was basic , okayish. The price point is decent and affordable. These are small things that actually slips out of our minds while serving but the customer is actually noticing everything. Ive always loved this place but this time it was something that...

Zafran was a go to restaurant for us since some years because it had less rush, the food was good and in a reasonable price. But today we were totally disappointed by the food and service. We ordered for golden fried prawn for starters. It was smelling like dry fish and the smell was very much strong. When we confronted with the manager, he explained that the prawns served here are fermented and so the smell is obvious. He then suggested on making chilli prawns out of the same plate of prawn served before. According to him it won't smell after that. We rejected and told them to cancel. But they said they cannot cancel it. Till that time the chef was here too and he too explained us the same thing. So we agreed atlast to eat another chicken dish in the price of the prawns as we were hungry enough and was not in a position to fight more. So we had to pay extra for...

The service was horrendous !! Food was pathetic !! We were being forced to have our dinner !! Even though we went around 22:05 and ordered for starters first, they bought the dinner and was not ready to serve 10 minutes late as well as warm it. Their intentions were to feed us fast so that they can leave !! Terribly disappointed with the service as well as food !! Won't recommend anyone to visit either...