Winni Cakes and More — Restaurant in Assam

I placed an express delivery order on 14th Feb, which was to be delivered by 6:00 PM (as mentioned on their website) on that day itself but they didn't deliver it until 7:00 PM after which I called them several times to change the address as the recipient was not available their. After 20 attempts to reach finally got connected with customer service agent and then they agreed and changed the address where to be delivered but at around 9:00 PM they happen to visit to the previous mentioned address, after which again I had a talk to them and then they assured me it will be delivered by midnight to the address. But guess what, the product never got delivered and I receive a message that order has been delivered and then after 2 days they call me to whether I can cancel or I can accept the order. I didn't select express delivery to celebrate Valentine's Day on 16th Feb, and after cancelling the order they told me first that I will receive the refund in 3 to 4 days without any compensation to which after several arguments I agreed and after 4 days when again I approached then they are saying me 7 to 10 days. Worst service from the company and its customer service. Do not ever...

My husband ordered valentine's day gift for me in my office address. They call me on 15th february, the next day, to deliver the order. I said I don't want anymore as the order was for 14th february from 2 to 6pm. Moreover my office is closed on Saturday and Sunday. Then I've received a message saying that the order was canceled. Now at 9pm, I get a message stating that my order is delivered. Whom did they deliver when I did not receive or pick any call and accept the order? Plus my office is entirely closed. WINNI IS SCAMMING THEIR CUSTOMERS LIKE THIS AND SPOILING THEIR SPECIAL DAY. Now I am calling their local staff they cannot help me over call. I will have to whatsapp them the order ID. Why on earth will I save your number in my phone? When I am telling you the number on call, just help me over the call. No as per her they got a lot of orders. Then why did they accept the orders? Who forced them to accept the order? THIS WAS OUR MISTAKE BUT YOU...

Let me just tell you that this is the ideal place for cakes. The employees are great, patient and helping. The service is top-notch and the atmosphere is cozy, it's not that big to sit around but it's definitely beautiful and nice. The smell of veg cakes, which I never got to have or had to make a special exception, because I am advised by the doctors, is heavenly. I have never felt like not moving from a place, except a library of course, but this place has that magic. They accommodate according to your requirements and opinions. Last time, I got a bento cake for a friend for her birthday and they allowed me to design it! I was so glad because not many places allow you to do that, specially so last minute. I love this place. Would...