Just Bake Mahadevpura — Restaurant in Bengaluru

Bad experience. Ruined the event

I ordered a customized cake from your Mahadevapura branch, Bangalore, on 10th October 2025. The cake was delivered at 3 PM, and I immediately placed it in the refrigerator. When we cut the cake around 8 PM, we found that it had an unpleasant taste. On closer inspection, one of the cream layers had a foul smell, indicating that the cake was not fresh and unfit for consumption.

I immediately contacted the Just Bake representative, who acknowledged my concern and mentioned they would check with the owner and call me back. However, after that, my calls were not answered. The next day, I tried reaching out again via calls and WhatsApp (both personal and official numbers), but there was no response.

I then personally visited the Mahadevapura branch from where the cake was delivered. Initially, the staff insisted that the cake “tastes like that” and was made that way. After a discussion lasting about 30 minutes, they agreed to take a sample of the cake to send to their factory for checking and assured me that they would get back to me.

I have handed over the remaining cake at their shop and am now waiting for a response.

The cake was clearly not fresh — multiple guests at the event confirmed that it tasted unpleasant and seemed expired.

Please find attached the photos of the cake, and WhatsApp chat history for...

Terrible customer care, literally screamed at me for their mistake. I got custom cakes from them multiple times and really trusted them, but last time they gave me the wrong flavour. Since it was custom, we discovered the wrong flavour (that the birthday boy does not like) only after it was cut at the birthday party. When we complained, they asked me to send back 75% of the cake (how can I do that? guests cannot be denied cake right?), and then the guy screamed at me saying he can't give me a refund because it will be cut from his salary (literally screamed, asking "are you asking me to give you my salary?"), even though on text, he had already accepted his mistake (who is gonna pay for this mistake?).

If you're making something for people to celebrate with, try to get it right or compensate for ruining someone's moment. I'm sad to say I will not go back to them for...

Very rude staff and they don't listen to what we are ordering.

Ordered customized cake to match theme by paying extra money and when we asked why they changed the colours,the staff informed that they thought it will be nice with different colour.If they r designing and doing it what they like,why we are ordering customized cakes.Atleast they should inform about the change instead of giving last minute surprises.

The delivery was not done properly and they have broken the decoration item and it took hours to fix it.After fixing it also,it was looking very bad and have to remove it.

If u wanna spoil the occasion ,u can definitely go and order in this shop.Total waste of money.

Never thought a brand like just bake will have irresponsible...