CARBON Multicusine Restaurant/Banquet Hall — Restaurant in Bhubaneswar Municipal Corporation

I am a student of KIIT University and recently booked Carbon Multi Cuisine Restaurant for a birthday celebration with 10 guests. Honestly, my experience was very disappointing.

In the beginning, everything seemed fine till the cake-cutting. But once it came to the food service, the entire arrangement fell apart. Instead of serving dishes in a systematic and professional way, the staff simply put biryani, naan, and two types of curries all together on one plate. There was absolutely no sense of decorum or presentation. They spoil my all the celebrations and my day.

On top of that, the staff’s behavior was unprofessional — they were making unpleasant faces while serving, which made my guests and me feel very uncomfortable. I had also ordered some specific dishes in advance, but shockingly, they were “unavailable” at the last moment without any prior intimation.

For a place that claims to be a multi-cuisine restaurant, the management, staff training, and hospitality were far below expectations. I had chosen this place hoping for a smooth celebration, but instead, it turned into a very frustrating experience.

“All the allegations and slang they are using in response back of my review are just to save their reputation, nothing like that actually happened.”

All the things mentioned in the reply is totally falls, only "the discount portion is true" every restaurant the "corporate and students discount is there" not doing any favour and the staffs are unprofessional and " as I have mentioned before they served all the food at on time in the plate this look very bad before the guests and it's to embarrassing.

We are not hosting the event for free and as they are the public restaurant atleast they have to know how to serve the food atleast.

As owner mentioned "misbehaving with female staff" these are falls allegations, " she looks very harrassed from the beginning when I come first.

Definitely not recommended for group gatherings or celebrations. And please don't involve in these type of harrasments on ur special...

Worst Dining Experience you can ever imagine.

Me and my friends were dining. We ordered Afghani Naan through the website. On the website the Afghani Naan was shown to be Vegetarian (Green Dot). Upon eating we found that it contained eggs.

We called the waiter and asked him about it, he touched the grating and decided it was cheese. After eating for a while, again my friends were convinced that it contained eggs.

So we called the manager and asked him about it. He then accepted that it did contain eggs. He felt sorry, but some of my friends were Pure Vegetarian, Brahmin, and felt that they lost faith, dharm bhrast hona.

We talked to the manager and waiter. But the waiter started arguing and blamed us for their mistakes, firstly the app then the serving. The waiter shouted back to us disrespectfully. He behaved as if he had no manners.

After eating, we talked with the owner on the phone. Even the owner was not resentful for the act. At first, he wasn't even sure that there was a problem here. After careful explanation, he finally understood the problem. Even then he was not keen on accepting his mistake and closing the matter. Upon asking for compensation, he asked us to dine with them again the next day. This kind of act was disrespectful to us in many aspects.

Summarising, the restaurant hurt our religious sentiments, broke our faith, and not accepting their mistakes. Such acts are disgraceful and shouldn't be even thought of rather than doing it.

Avoid the restaurant. Even the owner is not keen on understanding our problems and solving them.

Also, a case should be registered against them so that they understand...

A half-baked attempt at digitizing the dining experience has failed miserably here.

So first of all, as soon as entering and trying to order, you will be asked to scan a QR code and place the order online with the help of a menu which only has the item name and price tag associated with it without any required briefing about the dish. In order to acquire the details, you have to call out the staff. The UI of the menu ordering platform also needs to be refined which currently has many bugs.

Coming to the staff service it was very unpleasant and disrespectful the way we were treated. While asking for the booklet menu (in the hope to find some details about the dishes) I was asked if I couldn't understand the online ordering concept via the QR code scan.

Moreover, after they ask you to order via the online menu and saying everything was available, after ordering one of the staffs came and informed some of the dishes we ordered weren't available and we were randomly given other items on the spot post small discussions.

Now coming to the food, it was average. Not excellent nor bad but the pricing was way off and higher than compared to the other restaurants at same level.

Overall it was a very bad experience.

P.S. Even though it wasn’t a good experience however the initiative of online ordering in offline outlets is a very nice concept. Kudos for that and request some upgrades on the UI of the app (Like adding some details about the dishes and fix the bugs in the...