Baskin Robbins — Restaurant in Bidhannagar

My past visit to the Baskin Robbins outlet in Salt Lake left me with a sour taste in my mouth – and not just because of the ice cream. The experience was far from pleasant, and I'm compelled to share my disappointment.

Upon walking into the store in the evening, I was met with an unwelcoming atmosphere. The staff seemed disinterested and lacked the friendly demeanor that one would expect in a customer-oriented establishment.

The issue escalated when I placed an order for a chocolate cone, but to my dismay, I was handed a plain vanilla cone instead. To add insult to injury, I was then charged for the more expensive chocolate cone that I had initially ordered. When I pointed out the error, the staff's reaction was far from understanding. Instead of acknowledging their mistake, they attempted to convince me that the vanilla cone was, in fact, a chocolate cone.

This blatant attempt to deceive customers by labeling a vanilla cone as chocolate is unacceptable and reflects a lack of integrity on the part of the staff. The fact that they would try to make a fool out of customers by presenting a different product and then argue its authenticity is truly disappointing.

Customer service is a cornerstone of any successful business, and it's unfortunate that this Baskin Robbins outlet fell short in this aspect. The combination of unfriendly staff, incorrect orders, and an attempt to manipulate customers into accepting a different product is a clear indication of the disregard they have for the customer experience.

In conclusion, my visit to Baskin Robbins in Salt Lake was marked by poor customer service, incorrect orders, and a concerning lack of honesty. I would strongly advise others to exercise caution when considering this particular outlet, as it seems to prioritize profits over customer satisfaction...

1/5 Stars - Disappointing Experience with Baskin-Robbins Kashba Store Order number: 6308694489 dated 28.10.2024 I'm extremely disappointed with my recent online order experience from Baskin-Robbins Kashba store. The cheesecake with ice cream I ordered arrived in a disastrous state - melted ice cream, spilled mixture, and no authenticity of Baskin-Robbins packaging. The primary issue was the lack of ice packs, which caused the ice cream to melt. What's the point of ordering ice cream if it's not going to be delivered properly? To make matters worse, when I called the store twice to report the issue, the store manager, Sanjay, was shockingly rude and unhelpful. No apology, no solution, just dismissal. Issues: •⁠ ⁠No ice packs provided, causing ice cream to melt •⁠ ⁠Poor packaging, lacking Baskin-Robbins branding •⁠ ⁠Store manager (Sanjay) was uncooperative and rude Expectations: •⁠ ⁠Proper packaging with ice packs for ice cream deliveries •⁠ ⁠Basic customer service courtesy from store staff Recommendation: Avoid online orders from this store until they improve their packaging and...

Visited this Baskin Robbins outlet on 31st May, and unfortunately, the experience was disappointing.

First, the Google Maps location was incorrect, which caused some confusion—but I’ve gone ahead and updated it for others.

More importantly, every 31st of the month, Baskin Robbins runs a 31% discount offer. When I visited, the shopkeeper neither informed me about the offer nor honored it—even when I specifically asked, I was misled. This lack of transparency was really disappointing, especially from a well-known brand like Baskin Robbins.

The ice cream was fine as always, but the customer service and honesty at this outlet definitely need...