I am writing to express my deep disappointment and frustration regarding my recent visit to your restaurant. Unfortunately, my experience was marred by both the quality of the food and the unacceptable behavior displayed by the honour.
Firstly, let me address the issue with the food. I ordered chicken butter masala from your menu, but upon its arrival, I was shocked by its substandard quality and the portion size was significantly smaller than what is typically expected for the price charged. This experience left me feeling dissatisfied and questioning the value of the meal.
Furthermore, the behavior of the honour of the restaurant was wholly unacceptable. They were dismissive and unresponsive to my inquiries, and when I politely raised my concerns about the food, they responded in a rude and confrontational manner. This type of behavior is entirely unacceptable in any establishment and reflects poorly on your restaurant's reputation.
As a customer, I believe it is essential to provide feedback to help maintain the quality and standards of a business. It is disheartening to witness such a lack of attention to detail and disregard for customer satisfaction. I had expected a pleasant dining experience at your establishment but instead encountered disappointment and frustration.
In light of the issues I encountered, I kindly request the following actions to rectify the situation:
Refund: I would appreciate a full refund for the unsatisfactory meal I had at your restaurant.
Staff training: It is imperative that you address the unprofessional behavior of your staff member. I recommend providing them with appropriate training in customer service to prevent such incidents from occurring in the future.
Quality improvement: I urge you to review the preparation and presentation of your dishes to ensure they meet the standards described on the menu. This will help regain customer trust and prevent similar experiences for future patrons.
I hope you understand the significance of addressing these concerns promptly. As a customer, I believe in supporting local businesses, but incidents like these can discourage patrons from returning and tarnish the...
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Read moreThis place is great! Atmosphere is chill and cool the staff is also really friendly. I was so impressed with my dinner , And the price is pocket friendly...
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