Biryani By Kilo - Rohini — Restaurant in Delhi

Worst experience with BBK. I ordered biryani and it took more than one and a half hours to deliver. On top of that, when the delivery agent arrived, it took 40 minutes to hand over the order because of an issue in their app. The delivery agent kept calling their team continuously, but nobody picked up. Only after 40 minutes of repeated attempts did I finally get my order.

Their customer care is so bad that it frustrates you to the point where you regret ordering from them. I raised a complaint, but they didn’t respond either. This clearly shows they don’t care about their customers.

If someone from BBK is reading this, I am attaching a screenshot of the order where you can also see the order ID. I don’t expect a response, but let’s see how much they actually care about...

I used to love biryani by kilo but this time order i can not elaborate how disappointed i was. Biryani was very dry and their is only 2 small chicken pieces in biryani and their is no masala in the biryani it's like eating boiled potato instead of chicken pieces. Biryani is so flavourless it was like the just added salat and just the aroma of spices I was was not abel ro taste any biryani flavour is was just like eating rice and boiled potatoes with salt it's like it was so , pathetic. I don't want to give any star. I suggeste please don't order from biryani by kilo their are many better...

Had a very pathetic and harrowing experience from this incomptent and unprofessional restaurant. I had ordered biryani using Swiggy 1:35 p.m for lunch and till 2:44 there was no delivery from them.On calling both the restaurant and the agent ,we were met with unresponsiveness ( both refused to answer). At around 3:00 p.m on contacting Swiggy we learnt the restaurant never accepted our order . My 75 yr old mother and few elderly guests were there waiting for the food. It was all chaos for us. Please think twice before you make decision to order from this unscrupulous and...