We are very sad for today's coffee Madras coffee house in Haus khas
I purchased 2 cup of coffee from your establishment, only to find a dead fly floating in it when I took my first sip. This is not just unacceptable; it is absolutely revolting.
As a paying customer, I expect basic standards of hygiene to be maintained, which clearly were not met in this instance. The presence of a fly in my coffee indicates serious lapses in cleanliness and quality control at your café. This incident not only ruined my day but also left me questioning the overall standards and practices of your establishment.
Furthermore, I am deeply dissatisfied with how this matter was handled by your staff. Instead of acknowledging the severity of the situation and offering a sincere apology, they seemed indifferent and dismissive. This reflects poorly on your management and customer service.
I demand immediate action on your part to investigate this issue thoroughly and ensure that strict hygiene protocols are enforced.
If this matter is not addressed promptly and effectively, I will have no choice but to escalate my complaint further and share my unpleasant experience with others through online reviews and social media platforms. I trust that you will take this complaint seriously and take necessary steps to prevent such incidents from occurring in the future.
I await your urgent response and resolution to this matter.
A Very disappointed...
Read moreI have visited hauz khas madras cafe numerous times. I had a very bad experience recently. I ordered cold coffee and vada sambar. They made very shitty cold coffee. I gave them back to make it better but they made it worse. And at last they offered hot coffee in place of cold which was 50 % less in cost and quantity and refused for refund. Very very very bad service. Never going to visit ever...
Read moreToday I went to have Idlis at Madras Coffee shop at Hauz Khas metro station and the staff was seen scratching his under arms with bare hands. I saw him then pulling the container and taking idlis with same bare hands Horrifying unhealthy place to eat No one wears gloves to take food as part of Food and Beverage SOP's
Not a place to...
Read more