Sandoz Restaurant - Mathura Road — Restaurant in Delhi

Sandoz Restaurant – Mathura Road, New Delhi Location: 101, NH-19, CRRI, Ishwar Nagar, Okhla, New Delhi, Delhi 110044 Opening Hours: 12:00 PM – 12:00 AM (All days)

If you’re looking for a place in South Delhi that offers authentic North Indian flavors with a vibrant and cozy ambiance, Sandoz Restaurant on Mathura Road is a gem. Located right along NH-19 in Ishwar Nagar, it’s conveniently accessible and has ample parking space.

Ambiance & Decor: The restaurant boasts a modern yet traditional interior with comfortable seating, ambient lighting, and an overall warm and family-friendly vibe. Whether you’re going for a quiet lunch or a lively dinner with friends, the place strikes the perfect balance.

What We Tried: • Dal Makhani: Creamy, rich, and packed with flavor—slow-cooked to perfection. • Shahi Paneer: Royal and indulgent, with a smooth gravy and soft paneer cubes. • Paneer Tikka Papad: A delicious twist—crispy papad loaded with spicy marinated paneer. • Stuffed Paratha: Perfectly crisp and generously filled—comfort food at its best. • Veg Manchurian: Tangy and well-balanced, a great Indo-Chinese addition to the meal.

Service & Hospitality: The staff was attentive, polite, and made sure the food was served hot and fresh. Even during peak hours, the service was prompt and professional.

Final Verdict: Sandoz Restaurant at Mathura Road is perfect for anyone craving delicious North Indian or Mughlai food in a clean, well-maintained setting. I’d highly recommend it for family outings, casual dinners, or even takeaway. Definitely a spot...

We visited Sandoz, Mathura Road on the evening of 29th September 2024 to celebrate my son’s 6th birthday. Our group consisted of 11 people, including 3 senior citizens and 2 children, and our bill amounted to Rs. 8190, paid through Zomato Gold.

While the food was good and the staff was courteous and attentive, the experience was severely affected by the extremely loud music played by the live band. It was so loud that it was nearly impossible to hold a conversation, which was especially difficult for the senior citizens and children in our party. Despite our repeated polite requests to lower the volume, no action was taken.

We eventually spoke to the Outlet GM, Mr. Rajesh Khaneja, in hopes of resolving the issue. Unfortunately, his dismissive attitude left us quite shocked. He stated (mind you, he stated this and not being polite or empathetic at all) that the volume was standard for the restaurant and that other patrons were enjoying it.

Having worked in the hospitality industry for over 15 years across multiple countries, I was disappointed by the lack of flexibility or consideration shown, especially for the comfort of children and elderly guests. We have visited other outlets of this chain regularly, but this experience has made us reconsider returning.

I hope this feedback will be taken seriously, as customer service should be a priority, particularly for loyal guests. Thank you for your attention. P.S. I have emailed them prior to this review as a general courtesy being a hotelier but yet to receive...

Worst Experience at Sandoz Okhla – Mismanaged and Unprofessional Staff!

I visited Sandoz Okhla with my wife at 11 PM, specifically to enjoy their famous Dahi ke Sholay and Dal Makhani, which are supposed to be their star dishes. • We placed our order, and after 5 minutes, the staff told us Dahi ke Sholay were unavailable. I requested them to arrange it since we had come especially for this dish. They agreed, but what they served was a compromised version, not the real dish. • Then, after 30 minutes, they informed us that Dal Makhani was also unavailable! This was unacceptable, as they should have mentioned it earlier. • By this time, it was 11:45 PM, and most restaurants were about to close, leaving us with no alternative. • Our entire evening was ruined, and we decided to leave the food and drink behind. I expected at least some courtesy or an apology, but instead, they charged ₹944 for the food we didn’t even eat!

This was a horrible experience, with poor service, lack of management, and zero customer respect. I would not recommend this place to anyone, and they seriously need to improve their service and attitude...