Theobroma Bakery and Cake Shop - Kamla Nagar, New Delhi — Restaurant in Delhi

Such a worst outlet. I don't know about other Theobroma outlets but the one in kamla nagar Delhi is worst. Worst in customer service, food quality. I ordered food through Swiggy for two items from their shop. See if one doesn't have the item the customer ordered , either they should inform the delivery person and maybe he/she can contact the customer and sort it out , or should refund and provide only the item available. I have ordered from other restaurants and this has happened and the restaurant owners literally contacted me via the delivery person and asked if they can give other available food or if I want refund. See this is a good service that any restaurants/ food shops should have. Let me tell you, this Theobroma -kamla nagar outlet is worst. The people working in that bakery doesn't have the basis manners and if made any query, they won't even respond. I don't know how they are still running the bakery. They misplaced my order and very cleverly didn't provide me the bill. On asking them for a refund they simply brushed off. The bakery is pathetic with pathetic customer service. Do yourself a favour and please don't order anything from this...

Very Disappointed – Never Ordering Again from Kalma Nagar Theobroma

I bought a cake for Mother's Day and clearly told the staff THREE times to write "Happy Mother's Day" on the cake itself. Despite repeating it again and again, they completely ignored the request. When I got home, I saw they had just scribbled it on the box instead of the cake. Who celebrates Mother's Day with a plain cake and writing on a box?! The box is going in the dustbin, not on the table.

This is not my first bad experience with Theobroma Kalma Nagar. The staff doesn’t listen, they’re careless, and completely ignore customer instructions. What’s the point of buying a cake for a special occasion if they don’t follow such a basic request?

Also, on top of the cake price, they add extra GST, but the service is zero.

Totally unprofessional – I will never recommend this...

I ordered chocolate truffle cake from Swiggy. After placing the order i received a call from theobroma that the product is unavailable. They asked me if they should send pineapple cake instead. I told them to cancel the order. But they says that they will arrange something for my order. And after few minutes swiggy says your ordered has been dispatched. And when i received the parcel it’s pineapple cake instead. I was very angry because they ruined my special day. I personally went to ask them what was all this behaviour and what they had to say is that the delivery giy took the other other. Such an unprofessional behaviour. Worst theobroma outlet. Worst service....