Theobroma Bakery and Cake Shop - Model Town, New Delhi — Restaurant in Delhi

I recently ordered an eggless cake from them through Zomato, but they sent us an egg cake instead. After receiving a notification that the order has been picked up by the Zomato Driver, we noticed that our request for an eggless cake had somehow been changed to an egg cake. We immediately contacted Zomato, asking them to have the driver return to the bakery to correct the mistake.

When the driver arrived at the bakery, the staff told him that they didn’t have any eggless cake available. Instead of cancelling the order, they chose to send an egg cake without informing us. The staff even argued with the delivery driver instead of acknowledging their mistake.

This situation could have been easily resolved by either exchanging the cake or cancelling the order. Their lack of transparency and poor handling of the situation leaves me wondering how many other customers have faced the similar issues. I will make sure that neither I nor my family and friends order from this...

There was only 1 person in the whole outlet named ram wakil who was very roude in behavior with the customers as looks like frustrated from work. I bought a 1/2 kg cake which i asked him to write the name & he said there is no space & he cant write. Cake we buy are for memories & the guy was denying for the same which was very disappointed & in the end after argument he wrote on a piece of chocolate. & in the same time he was misbehaving with other customers to wait rudely.Very annoying behavior. Even not even gave any knife to cut the cake. Very much disappointed with the service & staff. But the taste was good in the end. Suggestion- please keep responsible staff to go further else no one will come again with this kind of behavior and service. Else...

This outlet is located at Model Town main road. This is a good outlet with lots of options in pastries, brownies and other bakery items.

We visited late in night at approx 10pm and took Walnut Brownie Eggless. Asusual it was tasty. Staff is prompt and polite. Due to high demand their some products like Croissants are sold out.

Ambience is good. They have seating space on first floor. The outlet is a self service outlet. Service is good. They are opened till 11pm in night.

There is plenty of paid parking space near outlet as it is located in main market. Price wise they are like a 3 star...