Sagar Ratna, Shipra Mall — Restaurant in Ghaziabad

Extremely Disappointing Experience at Sagar Ratna, North India Mall, Ghaziabad

I am extremely dissatisfied with my recent experience at Sagar Ratna, North India Mall, Ghaziabad. The manager, this bloke was incredibly unprofessional and dishonest.

I ordered food and was asked to pay through UPI. Upon successful payment, the manager claimed that it was the incorrect QR code and denied the order. Despite the clear deduction from my account, he insisted that he had not received the payment.

To make matters worse, the manager seemed to be using hand gestures to communicate, as if he was unable to speak due to chewing tobacco. This behavior was not only rude but also made it difficult to understand his demands. He also didn't do anything to resolve the issue. So according to him I was supposed to pay him again if I still needed my order. He was not even bothered about customer experience after committing fraudulent activity.

I am deeply disappointed with this experience and would like to caution others about the potential for fraudulent activity at this particular Sagar Ratna location. I hope that the restaurant management will take appropriate action to address this issue and ensure that customers are treated with respect...

When it comes to South Indian food and the way a guest should be treated while having food, Sagar Ratna is way ahead than any other brand in market. It has been decades that Sagar Ratna had been my choice to frequently visit and enjoy food as well as super amazing hospitality. I wish Sagar Ratna keeps on delivering the mouth watering food and the commitment to treat guests...

Such a pathetic service I ordered masala dosa and in counter they asked me to wait for 3 minutes and after waiting for 20 mnts also I did not get my dosa and I was standing there and left my daughter on seat thought that I would get my order in 3 mts but waited for 20 mts and when I shouted then only I got my dosa ...Never ever...