Shri Jee Shyam Dairy (sweets,restaurant, bakery) — Restaurant in Ghaziabad

I have been a regular customer @ShriShyamDairy, Vasundhara, Sector-15, Ghaziabad since 2018. The food is ok but I am really not impressed by their service. Recently I went there and bought 1/2 kg besan laddoo. Before buying I asked them the numbers of laddoo that will be there in a package of 1/2 kg. They informed me "it will be around 11-12". I needed exactly 12 pieces to distribute. But when the package was finally made, it had 11 pieces. I "requested" them to add 1 piece more as I wanted to have 12 pieces. But immediately they told me to go to the counter and pay for the extra 1 piece which I wanted.

When I asked them the reason for that (since the question was of a single piece of laddoo and I had been a customer for 6 years), they told me that we have to give account of each and every inventory.

Although I understand that they are doing business for profit, but one also need to keep in mind the customer-relation one needs to keep for future sales. Plus, I am 100% sure that not every piece in the inventory is sold. There must be something which would remain unsold at the end of the day.

Now, let me tell what they have lost for a single piece of inventory worth "Rs. 34":

I will never go to the place again to buy anything (since they didn't consider a request of a regular customer and that too a kind of request which they would hardly get). So they have lost all the profit they would have earned from my future purchases.

I will never go there to dine again. They have lost all the revenue which they might have earned from my future dining at their place.

And finally, the most important, I will never publicize them. So if anyone asks me to tell a good place for sweets and dining, I will never advise them to go to Shree Shyam Dairy.

So, all in all, for an inventory worth Rs. 34(as per their staff), I think they lost a bit...

Subject: Complaint Regarding Spoiled Namak Para and Feedback Dear Shyam Dairy Team, It is with great disappointment that I write to you. I have been a long-time and regular customer of your Vasundhara branch, and I frequently purchase sweets and snacks from your store. Your products, especially sweets and namkeens, have always been delicious and of high quality. I often gift them to my relatives as well. However, last Sunday (June 29, 2025), I purchased a Cookies Cake Rusk and a box of Namak Para from your shop. While the cake rusk was as excellent as always, the namak para had a strong foul smell of spoiled oil. Both products were manufactured on June 5, 2025, and had an expiry date of September 4, 2025, so I was quite surprised by this issue. The namak para was so bad that I had to throw it away. Unfortunately, I had already discarded the packaging, so I couldn't return it to the shop. This experience was very disappointing, especially from a reputed brand like Shyam Dairy, from whom I always expect quality and freshness. I sincerely urge you to ensure proper quality checks before selling products to customers. People trust your brand for its quality, and selling spoiled items damages that trust and your reputation. Over time, this can lead to a decline in customer loyalty. Please take this feedback seriously and take appropriate action to avoid such incidents in the future. Thank you for your...

INCONSISTENT Quality of food and its delivery.....I had ordered a dal tadka and butter roties on saturday evening.....This was how it was delivered.....I blamed the zomato delivery person but it wasnt his mistake as he had carried it in the way it was given to him from the restaurant.....He himself noticed that the bag was slightly wet but the restaurant person who handed over the bag didnt respond back and left unsaid.....the zomato person delivered our order it was very annoying to see the packing .....the quality of daal was hopeless.....it was all splashed out in the bag as seen in the images above and the daal was horrible in taste and watery too...the daal box was partially covered using two different foils ....it wasnt like other times........The manager should refund our amount as it is not the first time that this has happened.....agr aise hi chalta rha to bhut jld rating reviews sb girne vaale h......I request the manager to plz be slightly strict and to look into these matters ....as this behavior will not be accepted by the customers ......all the customers are paying for the food and they turn back because they trust the quality and consistency.....I request the staff not to take their customers...