I personally prefer Pizza Hut over Domino's Pizza. But visited this branch (Shapath Hexa, Sola) as neither of above deliver at my place and this one is the only nearest option available to take food home with maintaining its temperature in this cold.
Ordered Two medium pizzas having Everyday Value Offer (199 each) and 4 pizza mania (capsicum, golden corn and 2 onion flavoured) without mentioning special base, i.e expected it to get in normal base. They printed the bill and asked me to pay 798 bucks and told me that they will submit the bill with my order. I paid them and took a seat.
I approximately calculated my order and found little suspicious so checked it on the Domino's official website by proceeding to order same food at same branch with take away option. It displayed me 693 bucks.
I went to the counter and asked him to show me my bill. He showed me and I asked him that why prices varies so much on both platforms. He told me that sir as regular base is not available so we have changed it to PAN based. I asked him how he can change my order without my consent. He said but sir as regular was not available so I changed it and forgot to mention during your order. I immediately asked him to cancel my order. He called his senior to come at counter. Someone (Mr. Jeelani) form inside came to the counter and had same argument with him. I asked him to give me Complaint Book, after hearing about complaint book he initially shocked and after few minutes of searching he gave me complaint book. I wrote complete complain and going to complain on there online portal/toll free...
Read moreI woke up from my illness after a week and today I felt like ordering a Domino's pizza. So I searched for my nearest store on the Domino's app and while that store was offline, there was another store closer to me, which was 2.8 kilometers from my house. And from there I called the store with the Kargil petrol pump but the call went directly to customer care and my direct order was placed from customer care. And those people placed my order directly at the Domino's located at the petrol pump. Ten minutes later, I got a call from there and said that my house was out of French from their store and I told them that my house was five kilometers away from their store but the actual distance to my house was 2.8 kilometers. So I first said OK and hung up the phone and then placed the order again from the direct application. The order was automatically placed at the Domino's near Kargil petrol pump. From there, I got a call from the manager there again and said that I cannot place the order because there is another store near you and they cancelled the order again. And when I requested them, the manager there started talking to me in any way and said that I can't do it, do what you can. So, this cannot be expected from such a big brand and such a big...
Read moreThe Dominos Pizza situated In Sola is at very decent location,this franchise was having good rati gs so I suggested to go there,but when I enter the store,all the things were opposite to that of my thinking.The tables were not clean,there were no any worker to clean the tables,all was such a mess,the ambience was the same as that of 7 years old when I visited this place last, the table were I was sitting was also not clean,when I took a chair to sit,there was a housefly on it and there was also a dead one on the table,the one who was taking the order was also not able to stay at his place and take the order of the customers,he get into the kitchen and then comes out,wating the time of the customers,he also not gove me the change or may be he forget to give me,but this thing should not be happen with any customer,although I pay 1010Rs on two pizzas, the pizza were not at all worth the price,the taste of them was not good,the panner tastes worst,other then this the pizza was not upto the mark as I have thought...not good experience,they should have to improve the service and hygiene of the store...Overall a below average...
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