Sasumaa Gujarati Thali — Restaurant in Gujarat

Sasumaa Restaurant Review - 3 Stars

Ambiance and Accessibility Location: Sasumaa Restaurant, famous for its Gujarati thali. Accessibility: No escalator, requiring customers to climb long, steep stairs. Extremely risky during the rainy season due to slippery steps. For a restaurant of this profile, the absence of such a basic amenity is disappointing. Interior: Pleasant ambiance reflecting Gujarat’s cultural heritage with traditional artifacts and paintings. The decor is simple yet elegant.

Service Experience Reception and Billing Staff: Rude and unprofessional. The receptionists lacked courtesy, displaying an indifferent attitude. The billing staff showed a similar lack of professionalism and basic customer service skills. Customer Service: The indifference and unprofessionalism of the staff suggest a need for comprehensive customer service training.

Food Quality Thali Experience: Expectation: Authentic Gujarati thali. Reality: Included Punjabi sabji and Chinese samosa in farsan. The absence of traditional Gujarati dishes like dhokla or khandvi was a significant letdown. The inclusion of non-Gujarati items was disappointing for a restaurant claiming to offer a traditional Gujarati culinary experience. Overall Quality: The quality ranged from average to good, but the lack of authenticity overshadowed the positives.

Takeaway Experience Order Platform: Swiggy. Restaurant Claim: Delivery within 11 minutes. Actual Experience: Location: Majura Gate, Swaminarayan Complex. Wait Time: Total time exceeded 50 minutes. Swiggy Rider: Arrived on time but had to wait over 30 minutes. Staff told the rider not to inquire further and to wait indefinitely. Customer Request: Called the restaurant to expedite the order due to an impending train journey, but the request was ignored. Eventually had to cancel the order, causing significant inconvenience and disappointment for both me and the Swiggy rider.

Summary and Recommendations Positives: Pleasant ambiance. Negatives: Lack of basic amenities (no escalator). Rude and unprofessional staff. Non-authentic Gujarati thali. Inefficient takeaway service and poor management. Rating: 3 stars. Suggestions for Improvement: Install an escalator or lift. Train staff on customer service. Ensure the thali includes authentic Gujarati dishes. Improve efficiency and respect for customers’ time in takeaway orders.

I hope Sasumaa Restaurant takes this feedback constructively to improve and live up to...

Sasumaa Gujarati Thali, situated on the bustling Ring Road in Surat, is a culinary gem that truly embodies the spirit of authentic Gujarati cuisine. The moment you step inside, you're greeted with a warm and inviting ambiance that feels like you've been welcomed into a traditional Gujarati home.

For Rupees 340, Sasumaa offers an unlimited thali that is nothing short of a gastronomic delight. The price point is incredibly reasonable, especially considering the quality and quantity of food on offer. But it's not just about the volume; it's the taste that truly sets this place apart. Each dish, from the savory farsan to the subtly sweet dal and the fiery curries, is prepared with a level of care and expertise that speaks volumes about the chef's dedication to preserving authentic flavors.

The thali is a vibrant tapestry of colors and textures, a perfect representation of the diverse culinary landscape of Gujarat. You'll find a rotating selection of vegetables, dals, and kadhis, each with its own unique and delicious character. The rotis are soft and fresh, and the rice is perfectly cooked. And let's not forget the desserts, which are the perfect sweet ending to an unforgettable meal. The service is prompt and courteous, with staff members who are always ready to serve you with a smile.

Sasumaa Gujarati Thali is more than just a restaurant; it's an experience. It's a place where you can savor the true taste of Gujarat, all within a welcoming and comfortable setting. If you're in Surat and craving an authentic, hearty, and value-for-money meal, this is one place you...

A Culinary Extravaganza at Sasumaa Gujarati Thali – A Five-Star Delight!

Sasumaa Gujarati Thali has earned every bit of its five-star rating and more! From the moment I stepped in, I was treated to a dining experience that transcends excellence. The food served here is undoubtedly gold, with each element on the thali crafted to perfection.

The ambiance, shaped by the exceptional service team, is unparalleled. The manager, who effortlessly becomes part of your dining family, orchestrates the experience with a warmth that goes beyond hospitality. Dining at Sasumaa feels like attending a joyous celebration, where every guest is cherished.

Every dish on the thali is a masterpiece, but the Shareefa kheer and Pineapple Halwa are true stars. The staff's insistence on savoring these delights multiple times exemplifies their commitment to ensuring an unforgettable culinary journey.

Sasumaa Gujarati Thali is not just a restaurant; it's a haven of gastronomic delight and heartfelt service. This place has become my go-to spot in Surat, and each visit feels like a personal celebration. Five stars don't seem enough to capture the brilliance of Sasumaa – it's a culinary extravaganza that deserves the...