Wok On Fire — Restaurant in Gujarat

DETAILED REVIEW

Info - 50% discount on the bill every Wednesday at Wok On Fire

-Overall : An absolutely amazing place, must visit! The food is amazing, the staff is friendly, and the interior decor is phenomenal. Everything is amazing.

🟢 Positive: 🟢All vegetarian food! 🟢They have a Jain option (no onion no garlic) for most dishes! 🟢The food portions are really good, big food portions 🟢The food quality is amazing, it's very fresh and the preparation of the food is phenomenal and consistent 🟢The washroom is huge and very clean 🟢The interior decor is Black and yellow and looks very appealing 🟢The staff is amazing. Very friendly, very courteous and very well trained 🟢There are a lot of tables to sit at 🟢A huge variety of Indo-chinese food being vegetarian options 🟢In our multiple visits we've had the Manchow Soup , Paneer Chilli, Manchurian , Fried Rice, and the Spinach Momo (photos attached) and not one dish disappointed 🟢Price range wise it's in the middle, not very cheap, but not too expensive, but every dish is worth is price

🔴Negative 🔴They give water in tiny paper cups and the cutlery is also of plastic. That's all.

After a very long time I've found a place where everything was near perfect. I hope Wok On Fire opens many more branches upholding the same standard. Would visit...

Delicious Food: The restaurant excels in delivering delectable dishes, ensuring a satisfying culinary experience for patrons.

Hygienic Washroom and Kitchen: Not only are the washroom facilities well-maintained and hygienic, but the kitchen's cleanliness also seems apparent, contributing to a positive impression.

Variety of Chinese Items: The diverse menu offers a wide range of Chinese dishes, providing customers with ample choices to suit their preferences.

Pocket-Friendly Options: The availability of budget-friendly options makes the dining experience accessible to a broad audience, catering to various financial preferences.

Resolution of Misunderstanding: Despite a misunderstanding, the staff exhibited exceptional customer service by accepting the mistake, returning the item, and doing so without any additional charges, showcasing a commitment to customer satisfaction.

Good Staff Behavior: The positive behavior of the staff enhances the overall ambiance, contributing to a pleasant dining environment for customers.

Must-Try Wok on Fire Franchise: With all these positive aspects, the recommendation to try the Wok on Fire franchise is reinforced, making it a suggested dining choice for everyone seeking a quality Chinese...

Food is great but I want to teach their owners a lesson that we customers are paying you full amount for the premium quality and quantity then why are they compromising in the delivery of food?

I ordered through Zomato which was the worst experience though dining experience is always wonderful.

Ordered : gravy Manchurian and Korean rice (like fried rice). They serve the same dishes in the same container when we dine-in then why there is a gap in delivery. The issue is there was hardly any gravy in the Manchurian which is impossible to eat with rice. I can show the proof of bill and the containers they deliver where there is a clear gap visible.

I want to ask the owners that would there be a problem serving in a big container with some proper proportion of gravy ? Because customer care told me that it is decided by owners that’s the reason I am posting it here.

Also I am paying the premium price for the rice and manchurian and so I am dropping it here for all the customers to know that if they want to have food here - please visit the restaurant only and DONT order...