Conçu Khajaguda — Restaurant in Hyderabad

Dear Concu Team,

I wanted to express my heartfelt appreciation for the outstanding customer service I received from your store, particularly from the manager, Akhil, at Khajaguda. (For reference Bill No - 443111)

I had placed an order via Zomato on January 17th, including Nutella Danish and Bubble Tea – Chocolate Coconut. Unfortunately, the Bubble Tea was in an uncooked condition. Promptly reaching out to the Concu store, I spoke with Akhil, who not only listened attentively but went above and beyond to resolve the issue.

Akhil suggested I visit the store for a replacement or any alternative item. On January 19th, around 10:45 pm, I visited the Concu store at Khajaguda. Akhil, the manager, demonstrated exceptional kindness and efficiency by promptly replacing my order. As a delightful gesture, he even added an extra cake piece as a compliment.

I want to emphasize that my positive feedback is not just for the complimentary item but for the outstanding customer service and effort Akhil invested in ensuring customer satisfaction. His actions not only resolved the issue but also significantly contributed to building customer trust.

I hope this feedback serves as recognition for Akhil's exemplary service. I truly appreciate the dedication and customer-centric approach displayed by the Concu team.

Thank you once...

If it was only for the taste of the food, my rating would have been all 5 stars. When you step into a place such as this, there are certain expectations to be met and I was ecstatic that this branch was so close to home. Having visited Concu in Jubilee Hills, I obviously went in looking for the same kind of service, environment, and food. The decor was very very minimal and nothing at all like the one in Jubilee Hills, so there was a slight disappointment. Nevertheless, we always go for the food and were waiting for our macaroons and veg empanadas to arrive. The fact that such delicious pastries were served on a TISSUE PAPER which was placed on a plastic tray was completely unexpected and unacceptable. The empanadas came in a serving dish and even then we were not given any plates. If I had to eat off of a tray and a tissue paper, I would have gone to a crowded mall. When asked about it with a staff member, he said for safety purposes they don’t give plates. Our appetite was lost immediately. My opinion might come off as high maintenance for some but when I pay a good amount, I expect a decent dining experience. The food was incredible but we wouldn’t go back to this...

This outlet of Concu has opened recently and they have done a decent job I must say. The ground floor ambience lives up to the usual Concu standards but the first floor ambience could be better. The service is a hit and miss with staff who literally stare at you while eating which is quite uncomfortable. That, is something not expected at all from Concu.

This is my first time trying a few dishes such as the Empanada and the Pizza Style Garlic Bread and they’re quite good. The presentation is also nice. One con is the difference in quantity between both the dishes which is striking, in a bad way. The empanada has four small pieces whereas the garlic bread has more than double the quantity for lesser the price. This is quite unacceptable and something they must work upon. It’s also not like the Empanada is made with some exotic ingredients. The desserts are the usual Concu fare with the Baileys Cold Coffee being better at their other classic outlets such as the Jubilee Hills and the Filmnagar one.

Overall, Concu is a welcome addition to this area and definitely worth visiting. They must work upon these to make the experience even...