Mak’s Kitchen — Restaurant in Hyderabad

Hello Mak’s Management, We had a very bad experience eating at your restaurant. This is not the only restaurant in and around Hyderabad. Your business is running because customers and their family opt to eat and spend some quality time leaving behind the daily chores at home. We keep visiting various restaurants every weekend. It is not mandatory to order all the food in one go that includes Starters, Roti, Curry and Main Course. Customers like to have food that is freshly prepared and served hot on the table. We pay for the food that is ordered, and your restaurant is not offering food at charity and free of cost. We do have the right to order food whenever and whatever is required, i.e within your business operation hours.

Please train your manager’s and waiter’s on the floor to behave and understand the how the restaurant business would run. Else, your downfall is inevitable within a short time. Yesterday, we happened to visit your restaurant, and your waiter insisted on ordering food in one go and we denied and ordered starter, chicken curry and roti. At 9:30 pm, when we wanted to order Chicken Biryani, your so-called waiter denied serving biryani. Hope your management is running a restaurant, not a biryani bandi.

Your staff need to be trained on fixing their behavior and attitude. I would never recommend your restaurant to friends, family members, colleagues and known people.

With regards Pavan Kumar ProjManager at...

We visited Mak's Kitchen to celebrate a friend's party on a weekday for dinner and yet the place was bustling with people.

Things that are better: The food - we tried prawns, chicken 65, apollo fish, biryani and all of these were delicious.

The vibe - it is a compact space and feels decent if not very posh.

What could have been better: The service - If I could rate the service alone I'd give it 0*. I had to ask three different waiters atleast 5 times to get a bowl of mayonnaise. Come on, how difficult is that?

Space or the lack of it - the perils of a good place come to haunt this compact restaurant as well. When the place is full, and it is mostly full of people, it gets really noise and kills the mood. Having a separate family section would have been nice.

The spread - Offering a wide range of options is one way to attract people with different taste buds and that is one thing that is lacking from a rather delicious menu. For instance, when we asked for the desserts, only qubani and fruit salad were available which is simply not enough. Something like the traditional Gulab Jamun, Ice creams, Kunafa or even some pastries would have been nice.

I hope you all have...

Went there with family a week back. This was my memorable experience with Maks Kitchen:

Timing - The time they took to bring food was too much (compared to other restaurants). They even forgot to bring one dish on my table, until I reminded them.

Pricing - Prices were anyways higher than what the food deserved.

Billing - They cunningly added two more dishes in my bill, which I never ordered. They think customers are fool to pay for their overpriced $h!t which they never ordered. When I noticed and tried explaining to them that I never ordered this stuff, they came with a justification that it was some other table’s order which got added in my bill.

Quantity - Needless to mention about quantity of food here. Usually restaurants give two pieces of Naan when we order one. That’s how the industry practice is. But here we got just a single piece. Pathetic.

Behaviour - Waiter’s behaviour wasn’t really hospitable. If the restaurant has to maintain and retain certain high-end customers, they need to get rid off these bihari bengali waiters who don’t even know how to speak politely.

Ambience - That’s the only...