I am Capt Ajay Vanamali. I patronised this promising eatery with a lot of anticipation on 29th Sept '24 with Vidya my wife for lunch. since it was a sunday, we expected a bit of wait time, and we had to wait for about 20 minutes before we were escorted to our table. the ambience was pleasant enough, the waiting area can do with a little more thought put into it. we were attended by Mr Toushif, who advised us to order Special Muttun biryani, which is the signature dish of this eatery. So far we were having a decent enough experience, and from this point onwards, it went downhill rather steadily. Biryani which arrived about 15 minutes later, was luke warm, barely. When the biryani was being served we were only being served rice, out of curiosity, I asked the waiter to show me how many mutton pieces were in the dish. He took out about 4 to 5 pieces and was trying to hunt for more which were not there. i politely asked him to get me a properly portioned biryani. I asked Mr Taushif to ensure the same. After another 30 minutes, we were given the same biryani, now completely cold, but with couple of more mutton pieces thrown in. By this time we were extremely hungry with all the waiting, and did not have the patience to send it back again. We ate our cold Biryani, which was served with a marked indifference and total lack of hospitality. After we finished our meal, I asked for a feed back form so that I can suggest how their service can be improved. At this point of time, Mr Toushif got agitated and called Mr Sahu, who seems to the manager/supervisor for the floor. I explained my position to this gentlemen and conveyed my displeasure with their service. They offered some dessert/ mocktail/ some thing to compensate their incompetent service, whic I declined. I paid the bill which was presented to me and wished for them to improve their standard of service and quality, if they wish to remain a successful eatery. it is not suffecient if the name they made in their 30 years of business, if their food quality and service do not match their goodwill. I sincerely hope they improve their service.