Your's Universe Bakes & Cakes — Restaurant in Hyderabad

Terrible Experience - Avoid at All Costs

I feel sorry for the owner of Universe Baker's, Malkajgiri. My intention is to bring to Owner's notice about my first time visit to Universe Bakery in Malkajgiri.

Few days back I visited Universe Bakery in Malkajgiri, and it was nothing short of a disaster. The ambience was disappointing. with AC not working, the staff at the counter were busy chit-chatting among themselves and completely ignored what I wanted to order which was for a special occasion. When they finally did pay attention, the food packed was stale {Snacks - Veg & Chicken Rolls, Veg, Egg & Chicken Puffs, Chocho German, Choco Almond & White Forest Pastries along with 2 litres of Ice Cream fudge. The cashier asked me to pay 2000 rupees. When I asked about the bill, he rudely gave me a paper and asked me to write the individual amounts myself and calculate as he said he had multiple customers to take care inspite of myself being the only person there at the cashier counter. Considering the price was on par with top-rated bakers. It was a huge letdown. The pastries and snacks display are deceptive as they taste awfull. Snacks were not fresh, and the overall service was highly unprofessional. Every rupee spent here felt like a waste.

This was, by far, one of the worst experiences I’ve had at a bakery. Universe Bakery Malkajgiri needs to drastically improve its food quality, service, and customer care. Don’t fall for appearances —this place is a complete letdown. Avoid wasting your money and time here.

Interesting enough I see that there are others also complaining about the food & more over the staff rude behaviour but still the owner has not done enough to improve the service to...

9-05-2024 Evening when I was ordering snacks counter boys are not listening and they are chitchating, and food taste is very bad smell, when I asked why ac is not working then cash counter fellow is telling that if customer ask he will on ac itseems, because he can't afford current bill. Bad behaviour,...

Well well well...Don't judge a book by its cover. I thought snacks at this place would be delicious but...over oily, not at all good, plus cake looked tasty...again lol...so okay there was one thing which was good...jersey...