Chai Point - Natura Walk — Restaurant in Karnataka

Disappointed with Customer Service at Chai Point, Sarjapur Branch

I placed an order through the Chai Point app, which included Aam Panna, and paid for it along with other items. However, upon reaching the Sarjapur branch, I was informed by the manager that Aam Panna was unavailable.

What was even more disappointing was being told that I could neither get a refund nor replace it with a hot beverage of my choice. Instead, I was told I had to take an iced tea, which I clearly didn’t want. When I insisted that this policy didn’t make sense and wasn’t fair to the customer, the manager simply told me to contact customer care, without offering any real help. So I left the store without having anything.

This kind of rigid and dismissive customer service is not what I expect from a brand like Chai Point. I hope the management looks into this and improves how such situations are handled — especially when the error is not from the customer’s end.

Never going back to chaipoint and...

I waited for an already prepared sandwich and tea..20min and still nothing.just walked out..I have already been a great fan of chai point from years..The staff here at yamare is horrible..team..high time u check on tis..ppl like us have high regards for the brand...don't hire hopeless staff..

I am back again today for a coffee as my hubby said that the staff has changed and he said it was good...just wanted to inform you..Thank you for hearing me...I am sitting here having a lovely coffee with a bun...soo good...along with complaints I always feel a compliment is equally required...so thank you for this experience.. will be always a Chai...

We came with kids and ordered and we were told we will get in 5 minutes. It’s been half an hour and yet haven’t received the order. They have been satisfying the online orders whilst we were waiting for ours. Our child was crying and we requested for atleast the chocolate drink to get ready and that too they couldn’t give us on time. We are highly disappointed. We haven’t tasted the food coz we haven’t got it yet but we are thoroughly frustrated with...