Khalids Biriyani - Karur — Restaurant in Karur

Dear Management,

I recently visited Khalid’s Biryani during your opening hours around 1pm(Sunday), expecting the high-quality service and hospitality you are known for. Unfortunately, my experience fell far short of expectations due to an issue with the unavailability of extra mayonnaise.

When I requested extra mayonnaise—fully willing to pay the additional charges—the waiter informed me that it was “still being prepared”(sarcastic-As there are not willing to provide).This response was surprising and disappointing, especially as it was during the restaurant’s opening hours. One would expect all menu items, especially commonly requested condiments like mayonnaise, to be ready when the restaurant begins serving.

What made the situation worse was the lack of alternatives or proactive solutions. The waiter seemed indifferent, offering no estimated time for its availability or any other options to ensure customer satisfaction. It gave the impression of poor preparation and a lack of attention to detail in customer service.

As a paying customer, I believe it is reasonable to expect all menu items and add-ons to be ready when the restaurant is open for business. If there is an unavoidable delay, it should be communicated professionally and with an effort to resolve the issue.

I hope this feedback encourages your team to improve preparation processes and customer communication to prevent similar experiences in the future. Khalid’s Biryani is a favourite among many, and small improvements can go a long way in maintaining the reputation...

I had a disappointing experience at this restaurant. We ordered a veg gravy that took an unusually long time to arrive. When the waiter finally came back, he informed us that the gobi option was unavailable. We requested to remove the gobi but then waited even longer. When we inquired again, the waiter told us they couldn’t prepare the veg gravy at all and suggested we order something else. After waiting over one and half hours, with our rotis going hard, I mentioned we shouldn’t have to pay for the veg gravy. They agreed, yet the bill still included the charge for it, which I found unfair. The service was poor, and the staff seemed unprepared to handle basic requests and was bit rude when questioned. I wouldn’t recommend this place based on...

Placed my first order here via swiggy. Oh boy. Right from the chicken biryani to the side dishes everything was old stale rotten food. Why will you sell something like this ? I was shell shocked as this is my first ever time experiencing this type of food delivered in KARUR. Highly highly disappointed. Didn’t leave the bread halwa also, completely gone stale, that stale awful smell when opened that tiny container. You guys really need a reality check, spoiling the brand name. Because have eaten in khalid’s biryani in other cities. I would say am a big fan. Seeing the reviews I guess good food is served only when you dine-in, so the remaining leftovers of the previous day and all sent via delivery platforms. Swiggy Beware. Cheers, for...