Baked — Restaurant in Kerala

I have been a regular customer from the very beginning of this business, but my recent experience was highly disappointing.

They refused to provide a bill even after multiple follow-ups and calls, to which I received no response, during the discussion saying lame excuse without providing the bill.

The staff’s behavior was rude and arrogant.

I purchased under a “Buy One Get One Free” offer, yet I was asked to pay an additional ₹300 to make it “single 2kg,” which is completely unfair.but i was paid without any argument.

This kind of attitude and treatment towards a loyal customer is unacceptable. I can no longer recommend this business to anyone. Success should not come at the cost of losing respect for the very customers who supported...

Ordered cake from baked first time. They delivered nd the cake was damaged on transportation... Second time. Specially told to take care not to happen like last time.. again was same.. also writing in bouquet cake given as gift was fully scrambled..

Today ordered cake and told will collect from shop... So they put writing on a damaged chocolate layer...

These are oredered for a function and it's presentation should be good not like this.. not only taste but based on looks we order..

These people will never change... Very...

Ordered a "Blueberried Alive" cake and a "Muffin Bouqcake" from BAKED, few days back. While the blueberry cake melted in our mouths, I must say the presentation of the muffin cake bouquet with all those little custom message notes (from family separated due to covid situation) melted everyone's heart ❤

PS: A big shoutout to Vighnesh who was very forbearing to all our last minute requests and...