BEAU COFFEE — Restaurant in Kerala

"Misogyny in a Mug"

⭐ 1 Star – If I could give negative stars, I would.

What was supposed to be a chill hangout with my friends turned into one of the most humiliating and traumatizing experiences I’ve ever had at a café. We ordered our food, sat down in the cute outdoor area, and like any normal customer in a well-decorated café, we took a few pictures. No loud behavior, no disturbance, and absolutely zero invasion of anyone’s privacy. Our backgrounds were just greenery – not even a single person in our frame.

The staff saw us taking pictures and said nothing. But their judgmental stares were loud enough to make us feel deeply uncomfortable. Still, we ignored it – we were paying customers, after all.

Then, out of nowhere, this older man (never introduced himself, not in uniform, not polite, just pure hostility) came up to us and told us we can’t take photos. When we politely asked why, he said, “Because I said so.” That's it. No explanation, no rules displayed anywhere, no clear authority. He just decided to assert dominance.

We thought maybe he belonged to another part of the property (since there’s a café, a bakery, and a car wash), so we quietly moved back to the café area where we originally sat. No more posing – we just tried to take a single selfie before we left. But guess what? That same man came back, this time shouting at us in front of everyone.

I am a woman, and he had no hesitation in yelling directly at me with zero respect or basic decency. His exact words were, “I do what I want, this is my property.” Sir, if this is your property, then why wasn’t your first approach calm and professional? Why was your first instinct rage? Why wasn’t there a sign or a simple instruction anywhere saying “no photography allowed”? And if you're so bothered by people taking photos, maybe don’t run a café that looks nice What made it worse? The staff. Instead of stepping in or handling it like professionals, they just mumbled a “sorry” and told us to leave. Like we were the problem. No protection for us as paying customers, no effort to de-escalate, just “go.”

If you're rich and driving a luxury car, maybe they'll treat you with some basic human decency. Otherwise, prepare to feel like garbage.

If you're looking for a place to enjoy with friends, take a few harmless photos, and not be publicly humiliated by a grown man with anger issues, then please – do not go here. I walked in excited and walked out shaking and on the verge of tears. This wasn’t just bad service – it was emotionally scarring.

There are so many other places that will welcome you with kindness, that won’t make you feel like you’re begging for space you already paid for. Skip this place. Your dignity is worth more than whatever this place is...

"I went to this café with my sister and her friend, and we were having a good time until the owner completely ruined it for us. Her friend was taking some pictures of her (because, honestly, the place looked cool),after we ordered strawberry crunch frappe,triple chocochip frappe and 1tropical mango smoothie and the staff saw us taking photos but didn’t say anything at all. We thought it was fine, but then the owner came over out of nowhere and told us we weren’t allowed to take pictures. We were in the outdoor area, which is shared with another establishment (a bakery), so at first, we thought he might be the bakery’s owner since the café staff had not raised any issues. We moved to another part of the outdoor seating area, but he followed us and began yelling again. There wasn’t any sign saying it wasn’t allowed, and if it was a problem, the staff could’ve told us earlier, but they didn’t. Instead, the owner was really rude about it and made us feel super uncomfortable.

When we tried to explain that there was no sign indicating photography was prohibited and that we were unaware of any such rule, the owner became increasingly dismissive. Instead of addressing our concerns or engaging in a respectful conversation, he repeatedly stated, 'This is my property, I know what to do, you don’t have to teach me.' He completely ignored our attempts to suggest putting up a sign to avoid future misunderstandings and continued to raise his voice, making us feel as though we had intruded into his personal space rather than a public café."

To be clear, we were careful not to include other customers in our photos or invade anyone’s privacy. All the pictures were taken in the outdoor seating area and near our car in the parking area.

If you want to relax and enjoy your time without being scolded for no reason, I’d suggest avoiding this place. It’s not worth dealing with the...

I recently visited Beau Coffee with my family in Kollam and unfortunately, I had a negative experience with some of the staff. While the ambience was good but not properly arranged seating, I was disappointed with the behaviour of a few members of the team. I felt that they were rude and dismissive towards me, which made me feel unwelcome.

Staff needs to remember that customer service is a vital part of the restaurant experience. Even if the food and ambience are excellent, poor customer service can make a customer think twice about returning. In my case, I felt that the behaviour of the staff members I interacted with was not up to par.

I do want to note that the management may not be aware of these issues. I encourage the management team at Beau Coffee to take a closer look at how their staff members are treating customers. By addressing these issues and providing training for staff members, they can ensure that all customers are treated with respect and kindness.

Despite this negative experience, As I am a Chef, I may give a visit to Beau Coffee again and try their hospitality I hope that the management team considers these comments and makes changes to improve the customer experience. Last but not least it is better to provide a good entrance to the cafe to avoid any misunderstanding...