Domino's Pizza | Vellayambalam, Thiruvananthapuram — Restaurant in Kerala

Not a very happy experience. Not one of the Best Outlets of Domino's Pizza in Trivandrum. Too much delay in serving the order. The so-called air conditioning is just for name sake. There was a fluid leak from the Air conditioner about which the staff there was least concerned about even after making them aware of it.. Was a disappointing experience dining at Domino's Pizza at Vellayambalam-Sasthamangalam Road. I would likely suggest to think twice before deciding to dine here from my personal experience. Also the restroom was stinking and no proper hand sanitizer or anything of the kind was available. The one kept there was a highly diluted mixture of soap water. I hope they would kindly consider my request/feedback and make the necessary changes to improve the quality and service provided at the outlet.

Location is Ground & First Floor , Janvilla , T . C - 9 / 2 5 2 2 - 2 , Sasthamangalam Opposite Kingfisher Airlines Office , Althara Nagar , Vellayambalam , Thiruvananthapuram , Kerala 6 9 5 0 1 0

If you are travelling from Sasthamangalam to Vellayambalam: It is located on the left side. It's a single storey building with seating available on the ground floor as well as on the first floor.

The place has no dedicated vehicle parking space making parking on the road side in front of the building the...

Rude staff...

I gone there and just started looking at the menu in the table, in 5 or 10 second a staff asked 'tell me sir what you want' sound like they are very urgent. 2 or 3 time they asked with same tone. i tell them 'one second' and i continue looking at the menu. Same time another customer came and the staff gone to that customers side, 2nd person came and i tell to him/her what i want and i have a doubt about in menu and i asked about that. Staff's replay is very bad. That person not looking at me they looking outside somewhere like looking someone coming or something happening there. and replying me. I feel very bad. Then he/she asked my mob. No. I tell them my no. but i have doubt about my number i tell her/him with smile 'one second its my new number let me check in my mobile to conform' he/she replayed "sheh" with a പുശ്ച face expression.

Finally i tell her/him my order i waited 10 to 15 minutes. I got my parcel.

That last person who gave my pizza he's awsome. He just smiled at me...

I am disappointed with the service from Domino's Vellembhalam. The executive was very rude and not at all polite. They are very much concerned about their policies. Ok, that good but is there no value for customer concern? Normally, when I order pizzas online they used to deliver at our door step. For the first time after receiving payment got a call, saying that they can't deliver the order to my location as per their policy. They have permission only to deliver just 500meter ahead. Ok fine, understood that policy got changed within 2weeks. I asked them to deliver till the point they have delivery and from their we will collect it. But they can't, again against their policies. Either we need to reach out to there outlet and receive or they will refund. If we can go and collect then what is the purpose of choosing home delivery. There was two staffs on phone to me, one of the staff was stubborn. I don't know whether in their policy they have to be rude, impolite...