Balaram Mullick & Radharaman Mullick — Restaurant in Kolkata

I have purchased sweets many times from various branches of Balaram Mullick & Radharaman Mullick. I’ve never had any complaints about the taste of their sweets — they’ve always been excellent. Honestly, I never thought I would ever have to leave a negative review regarding their customer service. However, for the first time, my family wanted to try their baked mihidana, so as usual, I stopped by their Rajdanga Main Road outlet after work and bought 200 grams for them. Unfortunately, this time the experience was extremely disappointing.

The staff member at the counter served me from the last remaining portion in an almost-empty tray, while a fresh, full tray of baked mihidana was clearly visible in the display. Everyone knows that what sets baked mihidana apart from the traditional version is the custard layer on top. But what I received was nothing more than plain mihidana — with no trace of custard.

When I politely requested that my portion be taken from the fresh tray, the staff still went ahead and served from the older one. If I had wanted plain mihidana, I could’ve easily purchased it from any local sweet shop for ₹350–₹400 per kg. Why would anyone pay ₹800 per kg at Balaram Mullick for the same thing — without the baked custard layer?

I’m attaching photos of what I received. Anyone can clearly see that there is no custard layer on top — which defeats the entire purpose of buying baked mihidana.

I never expected this level of service from a reputed brand like Balaram Mullick & Radharaman Mullick. Sadly, this experience has left such a bitter taste that I’ve decided never to purchase anything again from their...

Stay far away from this place! I had the absolute worst experience at this sweet shop near GST Bhawan. First off they have more staff than customers but somehow manage to move at a snail’s pace. I was standing there waiting for my order while even the security guard was telling them to hurry up. But the people at the counter? Completely clueless, slow, and lazy. Most staff is just standing idle and moving around instead of doing anything. They have no idea how to treat customers or respect anyone's time. No wonder most patrons here are old people who have a lot of time on their hands. And then there’s the payment process which is a complete joke. The counter where they take and pack your order won't take your payment. Instead they give you some stupid card and you have to go stand in a separate queue just to get it scanned and pay. I'm astonished they made the simple process of payment so complicated. And when you finally make it to the payment desk there are two people sitting there but only one person is "working" if you can even call it that because they're busy chilling and talking on the phone! Seriously this place operates like a government office not a sweet shop. They'd even put SBI to shame. Another funny thing about this establishment is instead of throwing out stale items they pack it neatly so they can hand it to delivery drivers of swiggy and zomato. I feel bad for the people ordering those state items. I don't love wasting my time so I won't be...

I visited your Rajdanga outlet around 430-5 Sunday 16 th evening and had a terrible experience with you cashier ladies. I ordered some sandesh and went to pay / the amount was RS. 131 and I gave them a 500 note along with 1 Rupee and the lady attending to us was obnoxious and rude demanding change or else for us to pay via paytm. She was extremely rude and loud with my elderly mother who also didn’t have change . I live in America and am visiting and therefore have no access to Paytm on my USA phone number. I don’t for one minute believe that you run an establishment with such a high turnover and you don’t keep change ? Or you just want to harass the customers and ensure they never return ? I have been buying sandesh from Balaram since its inception and carrying it for my friends all over the world. But the experience that we had today at the shop was shocking . Both the ladies at the counter misbehaved and said that if we don’t have change there is no need to buy the Sandesh etc and belittled us in front of other customers. This is clearly unacceptable and I don’t think Mr Sudip Mullick will be very humoured by the way your lady cashiers were treating and talking to my elderly mother or just generally dealing with us . I was really looking forward to eating the Sandesh at my favourite shop but after today’s experience I will never enter the shop again. I am going to take this up on social media if nobody responds and ignores...