The Rose (Kankurgachi) — Restaurant in Kolkata

Honestly, the food quality and taste were really good, but the service experience was very disappointing.

1.The staff didn’t even give us time to look at the menu — they kept standing right in front of us, rushing us to order.

2.While we were eating, all the staff gathered together and stood facing us, which felt very awkward.

3.The moment we were about to finish a dish, they immediately came to clear the plates — it felt like they were in a hurry to get us done.

4.What shocked me most was when they tried to remove the mouth freshener even before I had it.They didn’t even notice that I hadn’t touched it yet and were about to take it away. Only after seeing my expression did they realize and put it back. But honestly, after seeing that, who would still feel like having it? So I simply didn’t take it anymore.

5.There were only three tables occupied at that time, so I really don’t understand why the staff were in such a rush.

I would like to suggest one thing to the owner — if the service experience continues like this, guests may hesitate to come again, no matter how good the food tastes. People come for the food, but staff behavior matters equally. Please give your staff some proper training regarding guest service...

The Rose Kitchen, Kakurgachi – A New Chapter of Elegance & Flavor

After 30 years of culinary legacy, The Rose Kitchen at Kakurgachi has returned with a brand-new look — and it’s nothing short of spectacular.

The moment you walk in, the transformed ambience strikes you — elegant, warm, and thoughtfully designed. From cozy corners to chic lighting, floral accents to curated table settings, every detail reflects a fresh aesthetic that balances tradition with a contemporary vibe. It feels like stepping into a familiar place that’s bloomed into something even more beautiful.

The new experience goes beyond visuals — the service is more attentive, the menu more diverse, and the mood effortlessly inviting. Whether you're indulging in their signature Bengali fusion dishes or trying out the newly introduced global platters, the flavors are bolder, the plating more artistic, and the freshness undeniable.

Hospitality has taken a delightful leap too — staff are warm, courteous, and eager to recommend their best picks, making every visit feel like a celebration.

Rating: ★★★★★ The Rose Kitchen Kakurgachi isn’t just refreshed — it’s reborn. Come for the nostalgia, stay for...

In my point of view the service should be one way communication. We have issue with the promotional pop ups which are keep on the table with a review bar code and mentioned that we will get 10% discount on reviews. Nobody over there from the staffs said that, we have to give review before the biling to avail this offer nor even mentioned anywhere in...