Biggies Burger: Madurai — Restaurant in Madurai

Rating: 1/5

I recently dined at Biggie Burger, and I was deeply disappointed with their service. Not only did they fail to meet the basic standards of timely food delivery, but their overall service left much to be desired.

The biggest issue I encountered was the incredibly late serving time. I ordered a simple cheeseburger meal and expected it to be served in a reasonable time frame. However, I ended up waiting for more than an hour before my order was brought to my table. This unacceptable delay left me frustrated and hungry, as I had to wait around for an unreasonable amount of time.

To make matters worse, the staff did not offer any explanations or apologies for the delay. When I inquired about the status of my order, the server seemed disinterested and unapologetic, which only added to my dissatisfaction.

When my order finally arrived, I was disappointed with the quality of the food as well. The burger patty was overcooked and lacked flavor, and the fries were soggy and cold. It was clear that the food had been sitting for a while, which further confirmed that the delay was due to poor management and lack of attention to customer service.

Overall, my experience at Biggie Burger was extremely disappointing. The late serving time, lack of communication, and subpar food quality were all major letdowns. I will not be returning to Biggie Burger and cannot recommend...

Just 2 hrs ago today i had visited this place with my husband , only 2 staff members were there to take orders and 2 customer family that is 4 members. While the staff was busy preparing for online deliveries we made our enquiries. One fellow who i have highlighted in the picture told kindly be seated for 5min while the other packed one swiggy order and came to attend us that idiot sends him away telling finish packing first. No initiative was taken even to ask what we wanted. Customers visit a place only because we r hungry we want to eat. This atrocious behavior towards me was just not torable inspite of all wait he says i am not responsible i have been good to u. Being a pregnant woman it was literally like chasing me out from there saying we cant serve u when at last i raised my voice he comes out to beat my husband who also raised his voice to question the customer service. Worst place ever...

Ambience is good.sleepy service with one billing counter poor food quality the meat inside the burger were half cooked not hot and fresh.chicken wings were made from old chicken it felt even the French fries are not hot and fresh the topping or the sauces they use smells so bad eventhough everything is frozen food the way the food is being served matters the burger bun they prepare on the table top with all the dirt on it they serve live utterly waste one cannot spend more money on filthy food had a very bad experience and left half of the food and thought of leaving the place Do check for the quality.

Reply for comment from store: Yes we visited on Saturday and we had cheesy fries. What do you think of customers? Do you think we don't have any other work than writing bad reviews? I...