Blaack Forest Cakes - KK Nagar - Madurai — Restaurant in Madurai

Today 22-12-2024, I have bought 4 pieces of black forest cake from this shop around 10:20 am. They billed for 4 cakes and asked me to pay the amount at payment counter, I moved to there for payment meanwhile the shop staff started to pack the 4 pieces black forest cake. Then I received the package and moved to my home. Once I reached home and opened the package then i noticed the cakes were packed without "Cherry Fruit". Then I called customer care and the person connected my call to the respective Blaack Forest shop (K. K. Nagar, Madurai branch). I asked about it and the shop person replied, "During December month is our season time we provide piece cakes without cherry fruit. If you buy 1/2kg cake and above we keep the cherry fruit on top". I shocked, more than 6 years I bought bakery items here regularly, but I didn't get these kind of reply from this shop. Then i asked "You were charging amount for those cherry fruit also, so now I come to your shop, you will refund my cherry fruit amount." Then again they replied "Sir, we only keep cherry fruit as per customer's preference. Customers will ask then we keep the cherry on the top of cake. So only we didn't sir". Then I questioned "Why you didn't asked me whether you required cherry fruit or not when I am ordering the cakes?". Finally they replied "Sir, please say your home address sir we will deliver the cherry fruits to your home"(this is the only good thing happened). Then I replied "Thank you for your proper response and cut the call". I want to know from the management, You never consider the piece cakes purchase as a profit?. How will you say the cakes will deliver without cherry fruit during December month season time?. (Lord Jesus will praise you for this) Will you reduce the cost of the prize for piece cakes for not keeping the cherry on the top, still why are you charging Rs: 80/- per piece of cake?.

I don't know whether they reply this post or not, but they are spoiling their own reputation themself without any proper system.

Thank you, Regards, Pradeep

As per your reply, we are paying amount for garnishing and aesthetic also. If you do aesthetic and garnishing with only available ingredients, then why you are charging same price amount for not garnished cakes. Based on your available ingredients, you can reduce the amount for not garnished piece cakes. Is it possible for you? or Are you ready to refund my amount what you received for garnishing and aesthetic.

Still you ain't accepting your mistake and giving rude replies only. Cherry doesn't matter here. Providing proper respond is issue here. If you garnishing with available ingredients only, then why you are showing your cake pictures with cherry fruit and why you didn't mentioned in your shop, "we will garnish cake with our availability ingredients only".

"Biggest fall downs start from...

It is really painful to write this on 14th Feb 2023 we went to this Branch to buy cakes,Jam bottles and cookies because few year before we bought BD cakes at their outlet in By pass road Madurai that time it was very good. But myself and my sons first eat cutlet and puffs both are no taste after that I bought Two variety of cake boxes one is totally unable to eat because of artificial flavor. Jam also not good.,Coconut bun 70 rupees, only air bubble plus small amount of Coconut. People’s hard earned money Don't cheat with poor quality ingredients. Your rates are very high when compared to Bakers in Chennai. Remember we are paying high rate try to satisfy atleast 50 percent. We never expect such a worst items. On long run if you cheat you couldn't survive in this industry. Very Sorry to say this. Thank you and...

I like this Blaack Forest's services in general, the ambience and their cakes. I like Blaack Forest for their empathy in employing their work force. No complaints at all. Still give 1 start for one specific reason. Wish them do some coaching for their employees.

It has been our habit to carry cloth bags and avoid taking carry bags from stores. White it has always worked, there was an exception last week. Told the sales person there not to give carry bag. She said "வேண்டாம்னா குப்பையில போடு'. Meaning, if you don't want it, throw it in the dust bin. That's not just rude, it was a wrong view point when we're all in a need to do our part to...