Chocolate Room Kitchen & Cafe — Restaurant in Mizoram

On the evening of 31st Dec 2018, I came to this place and ordered 2 cappuccinos and 1 sizzling/smoking brownie priced Rs. 69 per cup and 129 respectively as indicated in the menu. When the bill was presented to me, they charged Rs. 199 for the brownie. When I took up the issue with the waiter, he argued that the rate had changed and it was Rs.199. I reiterated that the price on the menu was Rs.129, and if the rate had changed, the same should have been indicated in the menu. The waiter was extremely rude, arrogant and started misbehaving with me saying that it was not his fault nor the shop's for the price change. Another waiter also started hurling abuses at us.

When I asked to see the manager, they replied that I should go to Singapore to see him! I tried to explain to them that they could not charge a price different from that indicated in the menu, but these 2 waiters were relentless in their abuses and attempts to absolve themselves of all responsibility for their fraudulent action. They even shouted at us to get out of their shop! We paid the bill as per the menu ie Rs. 129 along with the cost of the cappuccinos plus tax. Never in my life, having eaten at all kinds of establishments from road side stalls to 5 star hotels across the world have I encountered such arrogant imbeciles who try to mislead and defraud customers with absolute shamlessness. I urge everyone to avoid this shop for misleading and defrauding customers and for the arrogant, disrespectful and extremely deplorable behaviour of the two male waiters cum staff who have no hesitation hurling abuses at their own customers!

(This was my second visit to the shop after 4 months, and the first time I went there, they had also over charged taxes but since I had already left the place when i checked the bill, I did not take...

RACIST STAFF! Extremely racist and discriminatory behaviour by the staff against non-local Indians wherein we were ignored and were not served our drinks for more than 45 mins while multiple locals who came after were served food and drinks instantly and even left before we were even served anything. This is very disappointing and a huge discrimination against fellow Indians. I would urge The Chocolate Room to review its franchises if you do not want to be labelled as a racist brand!

We were also served watered down drinks without ice cream when the same drink was served with ice cream and differently to locals. Such kind of blatant racism is...

Worst experience..! I had ordered "Belgian Frappe" but what I got was a cold coffee in nicely decorated Belgian Frappe Jar without ice cream and whip. When questioned on quality, staff blissfully ignored and disrespected the concern about quality furthermore, started arguing that that's how they substitute when they run out of chocolate and Ice cream. Who in the world substitute a coffee for a Belgian chocolate? and argue that the taste is similar? such a manner-less staff. They just cant cheat customers however they want. Highly disappointing, think twice before...