Fat Choy — Restaurant in Mumbai

Extremely Disappointing Experience – Avoid This Restaurant at All Costs!

I honestly don’t know where to begin. Our visit to this so-called "restaurant" was nothing short of a disaster. Let me break it down:

Cramped & Uncomfortable Seating: We were a group of 4, and the table we were given was ridiculously small and cramped. It was so uncomfortable that words can’t even describe it. There was no space to move or breathe, and it was a complete inconvenience.

Rude & Unprofessional Staff: When we asked one of the order takers to move to a table for 6 (since we were feeling suffocated), the staff member was unbelievably rude. His response was a flat "No, that table is for 6 people" in such an arrogant and dismissive tone. Seriously? Is this how you treat your customers? There was zero effort to be polite or accommodating.

Filthy Environment – Mosquitoes & Rats: This place was infested with mosquitoes buzzing around, making the dining experience unbearable. To top it off, there was a large rat casually roaming around the restaurant. How do you expect people to eat in such conditions? It’s absolutely disgusting!

Unprofessional, Rude Staff Everywhere: Every single staff member we interacted with was rude beyond belief. Their attitude was dismissive, uninterested, and frankly insulting. The lack of basic respect for customers was appalling. Uncivilized would be an understatement!

Unsanitary and Disrespectful Service: After reluctantly agreeing to move to another table, which was still cramped, the waiters somehow mixed up our plates and glasses. When we asked for replacements, one of the waiters actually started making faces at us. This is not only unprofessional but downright disrespectful.

Zero Patience from Order Takers and Waitstaff: The patience of the staff was nonexistent. Every time we had a question or request, we were met with annoyance. One of the waiters even asked us, "Is everything okay? Should I take your plate?" with the tone as if we were bothering them. Their attitude was clear – they couldn’t care less.

Overpriced & Terrible Food: We ordered noodles for Rs. 300, and the portion was laughably small and the taste was mediocre at best. Then came the triple rice for Rs. 385 – tasteless and bland. You claim to be a "premium" restaurant, but your food doesn’t even come close to matching the price. If you’re charging such high prices, at least get your food right! The hygiene, taste, quantity, and quality were absolutely subpar.

No Customer Service Etiquette: At the very least, the staff should know how to greet customers with a simple smile and basic courtesy. There was no warmth, no friendliness – just pure indifference. It felt like we were inconveniencing them by simply sitting at their restaurant. Do yourself a favor and teach your staff how to be professional.

Same Horrible Experience on Second Visit: To top it all off, this was my second visit to the restaurant, and my experience was exactly the same as the first. I thought maybe it was just a misunderstanding the first time, but no – they are truly this bad.

To sum up, this was a terrible experience. Avoid this place at all costs if you value your time, money, and dignity. The restaurant is a health hazard, the food is overpriced, and the staff is outright rude and unprofessional. I won’t be returning, and I suggest you...

To say «a feast for your eyes» is particularly accurate when talking about Chinese food. The cooks of Fat Choy (rated 4.7 on NearByAll) know that the right use of fresh animal insides, rice products and vegetables will result in tastes just as contrasting. Traditionally, Chinese meals are soft or chopped to pieces to be consumed with chopsticks, so don't hesitate to ask for those if you're comfortable using them.

Aside from that, this place also offers pan-Asian cuisine.

Not willing to part with your smartphone or laptop while having a meal? Fat Choy has Wi-Fi for clients so they are able to go on with their affairs without being concerned about the Internet traffic. Aside from that, such feature as food delivery is available.

Dial this number: 912226112611 to learn more.

Fat Choy can be found at the following location: Retiwala Compound, S V Road, Santacruz West — 400054 (near a Western Express Highway...

I was looking for a place to have dinner with my family one evening and we happened to be just outside this restaurant. The smell was tempting and inviting. I knew that i had to eat here. They had a good waiting area with comfortable sofas (we did not wait for the table). Big menu with many varieties of food. Looked authentic. Was very satisfied with the starters, cooked to instruction. Good potion size for the main course as well. Almost every other table could not finish their food and had it parceled. The only downside was the amount of time it took for our order to arrive even when the restaurant was not packed and also you will have to be picky about the food u order because one of the rice dishes we wanted to experiment did not turn out to be how we expected. So be cautious if you want to try something new on the menu. The bill amount was reasonable and overall a good dining experience...