The Food Town — Restaurant in Mumbai

The Food Town is a recently opened cafe in Mulund. It is conveniently located in a beautiful neighbourhood, just 1 km away from Mulund station. The Food Town has great seating arrangements with aesthetic decorations and beautiful wall murals making every seat you take the best seat of the house. Well mannered and quick staff and lovely music makes for a brilliant atmosphere.

Peach Sparkle: Listed as a mocktail, this beverage is such a cool customer. With Peaches and cucumber as the main flavours, the drink captures and balances them perfectly throughout. It exceeds initial expectations and is extremely refreshing and incredibly cool. Peach Sparkle has the perfect amount of sweetness and keeps hitting you with notes of all incorporated flavours with every sip.

Appetizers:

The appetizers are generously sized portions and rightly so as they are extremely delicious and beautifully curated making you want more with every bite. The appetizers, true to their role, enthrall your tastebuds, packed with flavour but is very light and mild on your appetite. We shared a 2 of the starters and this was my experience of them:

Paneer Hot Dragon:

This was the first dish that we had. And right off the bat I was mightily impressed. Delicate paneer cubes coated in a familiar oriental taste. But what makes this dish a must try is the incredibly soft finish of the paneer and the vibrant and fresh flavours with each bite makes you fall in love with paneer all over again

Galouti kebab:

As royal as this dish sounds, the makers have ensured the kebab has the same grandeur in its taste as well. The dish has a stylish caremelized texture with a crown of chutney on the outside but shows off its extremely rich and smooth flavours on your palette. Served with a side of sweet and spicy chutney, the Galouti kebab is a dish you will absolutely relish.

Main Course:

Mexican Sizzler:

The mexican sizzler is a dish of flavoured rice and vegetables that comes with equal portion of vegetables and fries all on the sizzler pan, with a unique creamy cheesy sauce to complete this dish sizzling dish. The rice and veggies are perfectly balanced and seasoned and sauce brings out the exotic flavour to finish the dish.

Kali Handi Dum Biryani:

Beautifully and uniquely flavoured curry enveloping the rice and vegetables with the nostalgic flavour of biryani lingering in every spoonful, the Kali Handi Dum Biryani will definitely re-ignite your love for biryani.

Dessert:

Choco Mocha:

A beautiful and unique take on the traditional custard, ice cream and fruits, this dessert is well curated. A bowlful of exquisite and beautiful flavours, this dessert will definitely complete your meal and fill your heart with pure joy.

Nutella Freakshake:

If your dreams are made of chocolate and it is the thing you find dearest, then this freakshake will make your dreams into reality in front of your eyes. Rich, silky chocolate milkshake, a scoop of chocolate ice cream to top that, a hat of of fresh whipped cream to the ice cream scoop and smothered in that is a double chocolate ice cream bar. All of this showered with nutella throughout. A chocolate paradise in a milkshake jar.

A cool and soothing atmosphere, great staff and quick service with incredibly tasty food and a good variety of dishes and uniquely created to give the perfect experience, the food town definitely ranks very highly on my list and has all the right attributes to become your next favourite hangout...

VERY BAD EXPERIENCE AT THE FOOD TOWN!

Visited this place first time n last time too on Sunday 23rd July 23 for a Family Dinner. Had VERY BAD experience! This is a Pure Veg.. Restaurant, does NOT serve Alcohol.

At the outset it appears to be first time hotelier with new untrained, not sufficiently motivated staff!

We were seven members, two tables of 4 each were available side by side which can be joined but they refused to give that and made us sit on a table of 6 with one extra chair. Table was closed from 3 sides with partitions so each time for waiter to serve, the seventh person had to get up as there was as such no place to serve.

Steward taking orders was arrogant, lacking basic training of hospitality industry - certainly not fit for the job. We never felt service with smile. Forget smile basic curtsey was lacking.

They have a huge, Exhaustive menu for show but simple basic items were not available and the name of the restaurants is "The Food Town!" We asked for Sweet corn soup n he curtly replied Sweet corn soup not available. Asked for lassi again same curt reply, no lassi, only buttermilk! He was behaving like a boss of charity eatery providing free food ! What is the use of such Exhaustive menu??!! 4 soups they can not manage to serve together n brought it one after the other at intervals! Same was food serving, bringing at intervals, so all ppl can not really eat together. I have never seen such bad management and horrible service ! I They can't even serve food to 7 ppl together!!

Height was, we asked for Kulfi. One of us wanted plain Kulfi (Without falooda) which he bluntly refused. He said they have very high standards (!) n can't lower their standards n can only give Kulfi with falooda as per menu . Not adding unwanted falooda would lower their so called "high standard"!!!! We finally called his Senior who too was like this man!

One of the disasters was my ordering Mexican Sizzlers on their recommendation - which he claimed was very good! Oh my God! What a disaster! First of all the word Sizzlers means piping hot with sizzling sound and steam but here it was not even sufficiently hot forget sizzling sound with steam. It was just Full plate of Jira rice topped with one patice n few fries. It should have been named Jira Rice Plate. Patice and rice were little above room temperature!

The whole place was crowded and too noisy n as if that was not enough one group of about 8 teenage boys was making unbearable noise perhaps that was okay to this "high standard" restaurant! In any other good restaurant, management would have politely requested the group not to cause inconvenience to other guests.

Quality n taste of food was OK, average n nothing great. Nothing special to recommend!

In conclusion, a Birthday dinner was all round disappointing experience with not a single positive or plus point to remember or recommend n hence this first visit to The Food Town was also the last visit for sure! I would certainly advise to  my family n friends NEVER TO GO TO THE FOOD TOWN!

HARISH...

TFT Mulund: Beautiful Ambience, Average Food, Poor Hospitality

Last night, we visited Mulund’s The Food Town (TFT) to celebrate wife’s birthday and make it a truly memorable occasion.

On the culinary side, the Mushroom Soup was delicious and well-prepared, while the Mexican Sizzler, though served average hot, was only average in taste. The Avocado Sushi too felt quite ordinary, lacking the flavor one would expect. When we ordered the Sizzler Brownie with Ice Cream, we were informed that the ice cream was melting, compelling us to cancel. Overall, the food quality and presentation were below expectations.

However, what left us most disappointed was the lack of warmth and sensitivity in hospitality. Despite TFT having three beautifully decorated side tables, which could have made our special day more memorable with photographs, our request to be relocated was denied. The waiter directed us to Mr. Vivek Asthana, who, instead of showing flexibility or customer empathy, flatly refused stating that the tables were reserved for larger groups—even though one such table remained vacant throughout our visit (as seen in the attached photograph). Ironically, another table with only three guests was being used, raising questions about consistency in policy.

When I suggested that hospitality should prioritize enhancing the experience of guests already present rather than waiting for potential walk-ins, Mr. Asthana maintained his refusal. This rigid approach not only dampened the spirit of our celebration but also raised concerns about the basic principles of guest satisfaction and service etiquette.

Towards the end, a group of teenagers entered, creating a noisy, chaotic, fish-market-like atmosphere that ruined the dining vibe. After informing, though Mr. Asthana later shifted them, the overall experience was already compromised.

Frankly, I am unable to understand why Mr. Vivek Asthana chose to keep a table vacant rather than allow a genuine guest to create memories on a special occasion.

Is this truly what modern hospitality management teaches—denial over delight, rigidity over responsiveness, and policy...