The Belgian Waffle Co — Restaurant in Panvel

i recently had the displeasure of visiting this establishment, and I must express my profound disappointment. The service was appalling, marked by a palpable indifference from the staff, whose rudeness bordered on outright disdain there was an air of unwarranted condescension that made the experience exceedingly uncomfortable.

Despite the promise of a delectable waffle experience, the level of service undermined any potential enjoyment. Requests were met with curt responses, and there was an evident lack of attention to detail or customer satisfaction. It is disheartening to encounter such a stark contrast between the high expectations set by the menu and the actual experience, which was tainted by a complete disregard for basic hospitality.

I find it difficult to recommend this establishment to anyone seeking not only quality food but also respect and courtesy during their dining experience. The unfortunate behavior of the staff diminishes what could have been a pleasant outing😡😡😡😡😡😭 the food was not cooked properly could taste the raw dough/mixture and no ventilation it was very hot and the staffs refused to...

On waffles day i.e 19th July,2024 I ordered some waffles... The lady staff over there asked that it would take 30 mins to 1 hrs. When i went to pick my order up the staff didn't gave me the whole quantity which i have ordered i understand that it could have been happened bcz of the rush over there but while i went to pick the order again tha lady staff over thare was very rude and was trying to blame me that i was the one who didn't collected the whole order and should have asked her... I ignored it and asked to give my remaining ordered for which i asked to give it to me in the box for which again she denied saying we dont have time to bill single box... i was ready to pay the money for the box but the lady being rude said no for it...Over all it was a very bad experience bcz of the staff in the...

Great ambience, but too poor on service , and the staff interaction was pathetic. Had visited yesterday (22/12/2023) evening around 7.30 -8 pm Kamote Navi Mumbai. Staff didn't bother to respond to our queries properly [ too arrogant]. He was not handling the ordered food respectfully (Assorted waffles 4 Mini Waffles pack 2 No.) He was hardly applying proper cream(Nutella, Beljium chocolate ....etc) on the waffles , didn't bother to respond when asked on way he applies. I'm frequent visitor and this is first time experienceing the staff was very arrogant. Pls don't let bad staff spoil your reputation...