The Bellrocc - Best Restaurant in Patiala — Restaurant in Patiala

The ambiance of this place is truly vibrant and lived up to the high expectations I had, thanks to recommendations from friends and the impressive ratings online. I visited with friends last month, and while the place wasn’t particularly crowded, it still offered a great atmosphere.

We ordered two main course items: butter chicken and mutton rara, both in half portions. I specifically asked the waiter to make the mutton boneless, with no special request for the butter chicken. Surprisingly, despite the low crowd, the food took nearly 30 minutes to arrive, which felt unusually long. I can’t imagine the wait time if the place had been full!

When the food finally arrived, we noticed that the mutton dish still had bones, while the butter chicken was boneless—the opposite of what we’d requested. When we raised this with the waiter, he explained that their default is to serve boneless butter chicken, while mutton comes with bone unless specified otherwise. This policy felt unusual, as it's generally the opposite in most restaurants, where dishes are served with bone by default unless requested otherwise.

The waiter did offer to exchange the dishes since they were untouched, but we didn’t want to wait another half hour, so we decided to eat what was served.

As for the food, I found the mutton rara to be delicious, but the butter chicken was disappointing, both in taste and texture. When the waiter later asked for our feedback, I shared my honest thoughts. Instead of acknowledging the feedback, he responded defensively, claiming their food was superior to other popular restaurants nearby. This response felt unprofessional and disappointing, especially since I hadn’t offered the feedback unprompted—he had asked for it.

Overall, this wasn’t a great experience. Such customer service and dismissive responses are not what I would expect, especially given the reputation this...

My wife, 3-year-old son, and I recently visited The Bellrocc in Patiala and had a wonderful experience. We decided to try their Chinese cuisine and also ordered a pizza for our little one.

The Chinese dishes we tried were delightful! The flavors were on point, and the portion sizes were generous, earning a solid 4/5 rating. Each bite was a burst of delectable taste, and we appreciated the ample quantity that left us satisfied.

The pizza was also very tasty, with a perfect blend of toppings and cheese. However, we noticed that the pizza base seemed a bit undercooked, which was a minor disappointment. Despite that, the overall taste was enjoyable, and our son loved it!

One of the highlights of The Bellrocc was the ball pit, which was a hit with our little one. The restaurant’s thoughtful provision of a fun play area made our dining experience even better. Watching our son have a great time in the ball pit added to the joy of the meal.

The ambiance of the restaurant was pleasant, with a comfortable setting that catered to both families and diners of all ages. The service was prompt and attentive, making us feel welcomed throughout our visit.

In conclusion, The Bellrocc in Patiala is a great choice for Chinese cuisine lovers, and their pizza offerings are also commendable. The flavors and portion sizes of the dishes were impressive, and the ball pit provided ample entertainment for our son. While the pizza base could be improved, our overall experience was delightful. We look forward to...

My recent visit to this restaurant was highly disappointing. From the start, the experience was marred by several issues. Firstly, the order we received was incorrect, which was frustrating. We had to wait an hour to receive the wrong dishes, which added to the disappointment. The customer service was poor. The staff seemed disorganized and inattentive, with no apologies or attempts to rectify the situation. It was clear that customer satisfaction was not a priority. The ambience was further ruined by the live music. The singer seemed inexperienced, and the volume was excessively loud, making it difficult to have a conversation or enjoy the meal. The atmosphere was uncomfortable and not conducive to a pleasant dining experience. Overall, I would not recommend this restaurant. The combination of incorrect orders, long wait times, poor customer service, and a noisy, unpleasant atmosphere made for an...