Pizza Hut | Baner Sus Road, Pune — Restaurant in Pune

I recently visited this Pizza Hut with the expectation of enjoying a good meal, but unfortunately, the experience turned out to be one of the most disappointing ones I have ever had at this brand. Right from the moment I entered, the atmosphere felt unhygienic and poorly maintained. The dining area had visible flies and mosquitoes hovering around, which is highly unacceptable for any restaurant, especially one carrying an international reputation like Pizza Hut. It not only created discomfort while eating but also raised serious concerns about cleanliness and food safety standards being followed at this outlet.

When it came to the food, things went from bad to worse. The pizza served had a very unpleasant taste, nothing close to the quality Pizza Hut is known for. The crust was not fresh, the toppings lacked flavor, and overall, it was the worst pizza I have ever tasted at any outlet. Instead of enjoying the meal, I was left regretting my visit.

As a regular customer of Pizza Hut at other locations, I truly hope that management pays urgent attention to hygiene, staff training, and food quality at this branch. Without immediate improvements, it risks losing customer trust and...

Extremely disappointed with Pizza Hut Pune, Sus Branch Name. Every order is delayed or undelivered with excuses like “delivery boy met with an accident,” “porter not available,” “I’m new to the store,” or “we’ll give you a free pizza next time, they will ask you to pickup your order.

Today, they called me to pick up my order (4th such incident) saying, can’t deliver as we don’t have Delivery boys available at this time. After I quizzed, the Manager says “we don’t deliver COD orders as per management instructions.” So prepaid orders get priority, and COD customers are ignored!

I’ve already escalated this to Pizza Hut’s Instagram and customer grievance email, but clearly no one listens to their customers. Shocking that a global brand allows such poor service and biased policies in India. 👎 Apparently my Pizza left the store, but must’ve taken a vacation on the way — never arrived 🍕✈️ #DispatchToNowhere...

Couldn't give 0 star as it wasn't an option. Not worth a single penny. Zero for service.

I went there with my mother, when we called for the server to ask about the unlimited pizza friday offer, a girl with her phone in hand came and even after asking her about the offer she was silent for atleast 10 minutes busy on her phone and after waiting for a while she started arrogantly talking to us as if we were some beggars begging for free food. Then the food came and it was not worth it , my mother hadn't eaten the crust(the crust was very thick), when we went to order more pizza she said that they cannot give us more pizza as we had not eaten the crusts, even the Pepsi was just ice in glass and when we asked for Pepsi without ice she said it...