Spice Factory NIBM — Restaurant in Pune

The combination of unprofessional staff and the extra payment issue completely marred what could have been a pleasant dining experience. The lack of basic courtesy and professionalism from the staff is inexcusable, and the added financial burden left a bitter taste in my mouth.

I recently had the unfortunate experience of dining at the Spice Factory restaurant and I must say it was extremely disappointing. The behavior of the staff was unprofessional and the way they handled my request for a discount was simply unacceptable.

Firstly, let me start by addressing the staff's behavior. From the moment I entered the restaurant, I felt unwelcome and unattended to. The servers seemed disinterested in providing a pleasant dining experience, and their lack of enthusiasm was evident throughout the evening. They were rude and dismissive, making me feel like an inconvenience rather than a valued customer. Such behavior is completely unacceptable in the hospitality industry.

Additionally, I had made a reservation through the Dineout app, which clearly stated that I was entitled to a discount on my meal. However, when I presented the discount offer to the staff, they outright rejected it without any reasonable explanation. I was shocked and disappointed by their refusal to honor the discount, especially since I had made my reservation based on this offer. It felt like a blatant disregard for customer satisfaction and an attempt to deceive customers with false promises.

To make matters worse, the restaurant charged me extra for various items on the menu, claiming they were not covered by the discount. However, nowhere in the terms and conditions or on the Dineout app did it mention any such exclusions. It felt like a dishonest attempt to extract more money from unsuspecting customers.

Overall, my experience at the Spice Factory restaurant was marred by the unprofessional behavior of the staff and their refusal to honor the discount offer. I left feeling dissatisfied and taken advantage of. I strongly advise against dining at this establishment if you value respectful treatment and transparency in pricing.

I believe it is essential for restaurants to uphold a high standard of customer service and transparency. Unfortunately, Spice Factory Restaurant failed on both accounts during my visit. I strongly advise others to reconsider dining at this establishment until they address their staffing issues and provide more transparency regarding their billing practices.

I hope that the management of Spice Factory Restaurant takes this review constructively and makes the necessary improvements to ensure a better experience for...

I had one of the most unpleasant dining experiences at Spice Factory NIBM during my visit with my wife and daughter. The behavior of the restaurant manager, Prashant Samal, was shockingly rude and left us feeling humiliated and unwelcome.

We ordered chicken lollipop, which turned out to be inedible—overloaded with salt (easily 10 times the acceptable amount) and so overcooked that it was impossible to chew. Hoping for some understanding, we called the manager, Prashant Samal, to share our feedback. Instead of acknowledging our concern or offering an apology, he was dismissive, condescending, and blatantly unprofessional.

What really hurt was his response to our request for a replacement. He accused us of having already eaten three pieces (which wasn’t true) and insisted on replacing only 2-3 pieces of the remaining four. His assumption was baseless and offensive, treating us as though we were trying to take advantage of the situation rather than genuinely expressing dissatisfaction with the food.

As paying customers, we didn’t just expect good food but also basic respect and empathy. The manager’s rude demeanor and lack of accountability completely ruined our evening. It felt like our feedback was not only ignored but we were also unfairly judged.

I would strongly caution anyone against visiting this restaurant until they take serious steps to improve both their food quality and their approach to customer service. No one deserves to be treated the way we were by Prashant Samal. This was an experience we will not forget for all the...

I have been a regular customer of Spice Factory, and it has always been one of the most loved places for me and my wife. However, our recent experience with Prashant, the floor manager, was extremely disappointing.

Despite having a prior table booking through Zomato, we requested a terrace view table upon arrival. Prashant insisted we take any available table instead of waiting for our preferred spot, which made us feel unwelcome. Fortunately, after a short wait, we got the table we wanted.

When we finished our dinner and paid the bill, we decided to order a pizza. Before we could place the order, Prashant approached us and rudely asked us to vacate the table and move to the dance floor area as other guests were waiting. I informed him that we were about to order more, but he responded in a very disrespectful manner, demanding that we order immediately or leave.

When we confronted him about his behavior, he raised his voice and argued with us. He even said we were spoiling his Valentine’s Night when we pointed out that he was ruining ours.

Feeling upset and disrespected, we left without finishing the evening as planned. This was our last visit to Spice Factory, and we will neither return nor recommend it to anyone. Staff like Prashant need to learn how to treat customers with respect and professionalism. Highly disappointed with...