The Belgian Waffle Co — Restaurant in Pune

I’m thoroughly disappointed with the service at the Belgian Waffle – Nanded City outlet. They recently introduced an offer where you can get any waffle of your choice for ₹100 — sounds great, but the experience was frustrating.

After placing an order under this offer, I was told I could collect the waffle any time within the next three days. However, when I visited the outlet to redeem it, the staff seemed clueless and untrained. They had no proper understanding of how to handle the offer, and their communication was poor. I had to wait unnecessarily, and there was no clarity or coordination among the workers.

The staff really needs basic customer service training, especially when launching promotional campaigns. I hope the management takes this feedback seriously and improves both the staff efficiency and...

Very poor service. Worst experience at Nanded city outlet. They dont have enough material to fulfill cudtomer demands still they put up things on their menu. This is the second time they have cancelled my order after 1 hour of delay. Their staff is also not aware of status of order. One person says order already left.while owner says it is still in fridge. Utter nonsense. The delivery boy says I waited for 45 minutes but there is no reply from the shop service boy. Utterly unprofessional. One more time they had put up the offer and their so called accounting system was not accepting the order as per the offer and the service boy not trained with...

Waiting time is too long took 1 hour to serve a single waffle with no other customer other than us , he said that the base of the waffle burned twice . Aren’t they trained professionals how can they mess up a single procedure twice and they have waffles to everyone entered in the shop after us, we are still waiting and the time has gone up to 1:30 hour I haven’t got my waffle yet , recommended to come here if you have nothing important to do in life and want to...