Pizza Hut | Mall Of Amritsar, Amritsar — Restaurant in Punjab

I placed an order with Pizza Hut on 28/09/2024 at 7:58 PM, Order ID: #19097704. Unfortunately, my experience was far from satisfactory. I waited over 2 hours and 30 minutes for the delivery, but there was no communication from the store or the delivery executive. Despite the excessive wait time, I received no updates or courtesy calls about the status of my order. I tried tracking the order but got no response from anyone.

Eventually, I had no choice but to call customer care myself and cancel the order due to the lack of service and communication. This experience was extremely frustrating and disappointing. I expect better service, especially from a brand like Pizza Hut that prides itself on quality and customer satisfaction.

The lack of customer service and response from the team was unacceptable. Waiting for such a long time without any updates is not something anyone should experience when ordering food. I hope the management takes note of this and ensures improvements in both their delivery time and communication with customers. Based on this experience, I cannot recommend this particular branch, and I will reconsider ordering from Pizza Hut...

Pizza Hut at VR Mall, Amritsar is a great spot for pizza lovers who enjoy both quality and ambiance. Located inside the popular VR Mall, it offers a convenient break for shoppers and visitors. The outlet is clean, well-maintained, and has a modern, cozy seating arrangement perfect for friends, families, or even solo dining.

The menu features all the Pizza Hut favorites—pan pizzas, cheesy bites, garlic bread, pasta, and more. The pizzas are served hot and fresh, loaded with cheese and toppings as per your choice. The Veggie Supreme and Chicken Pepperoni are particularly popular. Their garlic breadsticks with dip are also a tasty starter.

Service is generally polite and helpful, although during weekends or mall rush hours, the waiting time can be a little longer than expected. It’s advisable to visit during non-peak hours for a smoother experience. Prices are slightly on the higher side compared to local outlets, but the brand quality and hygienic standards make up for it.

Overall, Pizza Hut at VR Mall is a reliable place to satisfy your pizza cravings while enjoying a relaxed environment in one of Amritsar’s most...

Pizza hut used to be my favourite before this visit. I went here with my friends for lunch and faced the following problems :

Less space to sit comfortably Food being delayed Food not upto the standards of Pizza Hut The costliest dessert menu

I ordered two personal sized pizzas, lebanese chicken and chicken pepperoni. The topings were just focused at the centre. Sides were too empty and dry. Sides didn't have proper cheese. The crust was way too thick. What is even wrong with pizza hut ?

However, pizzas tasted fine. The food didn't bother us untill we ordered desserts. One of my worst decisions. I ordered a chocolate fudge that was priced at ₹180 and all I was given was an icecream scoop with chocolate syrup. That's not even worth ₹30 ! Disappointed, I ordered another dessert which was choco volcano cake. Hard and not at all tasty. I was expecting something like chocolava cake from Domino's but then again, disappointed.

I won't recommend pizza hut for sides and the desserts. For pizzas, only...