Domino's Pizza | Shakti Nagar, Udaipur — Restaurant in Rajasthan

Unhygienic Outlet, Poor Service, and Badly Prepared Pizza – A Very Disappointing Experience

I visited a Domino’s outlet today intending to dine in, but unfortunately, the experience fell far below expectations in every aspect — from service and food quality to hygiene and outlet maintenance.

First, when I placed my order (Indy Tandoori Paneer Pizza), I faced multiple issues right from the start. While it’s normal to share personal details like my contact number to receive order updates, the system failed in providing accurate communication. I received an SMS within 8–10 minutes saying my order was ready for pickup, but when I went to the counter, the staff told me it wasn’t ready yet. Instead of taking responsibility, the person at the desk blamed the system for sending automated messages based on fixed prep times — clearly, there’s a serious mismatch between actual kitchen operations and customer notifications.

Then came the real disappointment: the pizza itself.

I had specifically ordered the Indy Tandoori Paneer Pizza, which is supposed to include tandoori-seasoned paneer toppings. However, the staff preparing the pizza initially used plain paneer pieces, completely missing the key ingredient that defines this menu item. I even witnessed a senior staff member shouting at the person who made the pizza, highlighting that the pizza costs over ₹400 and should not be served like that. Unfortunately, by the time the mistake was noticed, my pizza had already been fully cooked.

Instead of preparing a fresh one, they simply added the tandoori-marinated paneer to the already baked pizza and sent it through the oven a second time. The result? A completely overcooked, dry pizza with burnt seasoning. It tasted nothing like what it should, and honestly, it felt like a compromise made at the customer’s expense.

To make matters worse, the overall condition of the outlet was shocking: • Unclean tables and food crumbs everywhere, despite the dine-in area being nearly empty. • Bad odor throughout the hall. • Damaged ceiling, ripped couches, and grimy floor tiles with visible dirt and patchy cleaning. • Staff appearance was untidy and not in line with basic hygiene standards.

As a regular Domino’s customer, I was genuinely disappointed by this experience. I have taken several photos of the outlet’s condition and would like to raise a formal complaint. It is unacceptable for such a reputed international brand to allow an outlet to operate in such a mismanaged and unhygienic state — especially when customers are paying premium prices for a dine-in experience.

Domino’s, I urge you to investigate this outlet thoroughly and take corrective action. This experience has seriously affected my trust in your brand, and I hope no other customer has to go through what...

I placed an order from the app. They called me there and said that you will not get the order of burger and pizza as our stock is over. I said ok now what can I do they said We cancel your burger pizza and the money will come in your wallet, I said I want my money back in my payment mode only then they said you just cancel your order on your side and money won't be returned. I told them that you guys should cancel, why should I, it is your fault, if your stock is over then you should inform on the site. After that, those people were talking in a very dirty manner and were also calling. Those people were making pizzas there without wearing gloves. They were making non-veg pizzas with the same hands and veg pizzas with the same hands. They were working in a very unhygienic manner. I have been a Domino's customer for a very long time, but every time I have had some major issue with this branch,Once these people made me wait for 2 hours and then said that they will give me the order tomorrow. Then I complained to them and shouted at them, then they said that they will make my next order free, but don't do this. Every time I get my order very late. And sometimes the bread is too thick, sometimes they don't add any cheese, and sometimes they give it overcooked. After I'm raising a complaint I received the from Shakti Nagar branch. They were again talking to me in a rude manner. I told them that I want to talk to your head but they did not let me talk to them and behaved rudely. He told me that what did we do wrong, we gave you the burger later, and so on. He was being rude even in this matter. Already I received my order late and the staff's behaviour was so bad. I complained to Domino's customer care and I did not receive any call from there but the call came from this branch and the same person who misbehaved there made the call to me. Then what is the meaning of your branch and...

This is Udaipur's worst Dominos Pizza center. I went there with family and ordered 2 Pizza there and i got that in this conditions and taste was totally disgusting and i also raised the complaint against them in domino's app and in evening one of the person from the this store called me saying me like that why you not tell me at that time.. Why you raised complaint on app, means we don't have right to complain. according to then we can't complaint against them on application only Oral complaint they considered. And them he told me I'll give you half refund then again he changed his statement then he told me I'll give that money in your apo wallet still I said it's fine please proceeds then still he refuse with his statement then he said that it's too time over for the complaint now offers end so i can't do anything so i can't give you anything for this issue. Just forgot about that. This is behavior of him. I strongly not recommended to go there. Choose any of other outlet but don't go this outlet. Even he don't have apologies also. Staff is also not good and owner is...