Domino's Pizza | Royapuram, Chennai — Restaurant in Tamil Nadu

Recently, we visited the store for takeaway. The cashier, a young girl who is fair and slim, took our order for tacos. After the order was made, we waited at our table. 10-12 minutes later, one lady, Preethi, who was preparing food, informed the cashier that the ingredients for the tacos were not available. The cashier, who was standing in the ordering section wearing earphones, heard this but remained indifferent. She continued to laugh and chat playfully with a fair and slim guy and a couple of other delivery boys, seemingly flirting with one of them.

After a few minutes, Preethi called us and informed us that the ingredients weren't available. We asked why this wasn't communicated to us when we placed the order, and why we had to wait 12 minutes. The cashier smirked and continued her playful conversation with the boys.

When we asked to speak to the manager, the delivery boys informed us that the manager wouldn't arrive at the store until late evening. We then asked for a refund, and Preethi, the lady preparing food, offered a deal - she would give us an extra garlic bread instead of our original order. Given that we had wasted almost 30 minutes, we agreed to take what was offered and leave the hostile environment.

The way things are run at this outlet is concerning. The staff, who are very young, seem careless, irresponsible, and disrespectful. They prioritize standing around, listening to music, and chatting over attending to customers. There's no respect for customers' time.

Additionally, Preethi, who seemed slightly older than the others, was preparing food with bare hands - no gloves, no overall, nothing. This is disgusting. We'll be sending a complaint to the Food and Safety Department, Tamil Nadu. If you visit this place, you can witness the whole drama firsthand - the ceiling above the pizza preparation area has mold, which is a clear indication of the hygiene standards.

The description of the workers are provided so that the manager or store owner can take appropriate action. It is not intended for anything...

Worst customer service. Since the staffs service is worst, I escalated my issue to the store manager he’s even more worse than the staffs not responding to calls properly disconnecting the call in-between closing the service ticket without addressing the issue not picking the calls and text. I would recommend replacement of the staff and store manager. Or at least the staff and store manager need some basic training for attending customers. Coming to my issue, I have ordered (Order #17) Burger Pizza - Classic Non Veg on 16th Oct 2024 12:44 which was never delivered till date - 1st Nov 2024 which is a prepaid order and order status is ORDER STATUS AWAITED. Prior to that order I ordered (Order #92) Non Veg Loaded on 9th Oct 2024 19:05 I had no issue with food delivery. The food was delivered on time but when it comes to hygiene it was ZERO because I found a hair strand in the food. I created a service ticket in Dominos app for both the issue and I got a call from a person and he told me he'll share another contact details to address this issue but he never shared that detail. Later when I called the same number he didn’t pick the call. I WhatsApp’ed the number and called and he told me he's not working with Dominos. I called the store and found he’s still an active employee of the store. To escalate him and my issue I got the store manager number. Until now I haven’t gotten any response from the store manager. He never picked my call or listened to my issue completely, he’ll simply disconnected the call while I...

I am writing to express my disappointment with the service I recently experienced at your Royapuram branch. I had placed an order and made an immediate payment via GPay, expecting prompt service. Unfortunately, I was unable to reach the branch through any of the contact numbers provided, which left me with no choice but to reorder through Zomato in hopes of getting the food on time.

However, the overall experience was extremely frustrating and disappointing—not just for me, but for my entire family. Despite placing two separate orders, the service was highly unresponsive and fell short of expectations, especially during late-night hours.

Service is a crucial part of any business, and I believe it should be even more reliable during peak or late hours. Sadly, this particular branch did not meet the standard, and it left us disheartened.

I sincerely hope that steps are taken to improve the late-night operations at this outlet. I would also suggest others be cautious while placing late-night orders after 10:30 PM from this branch, as delays and miscommunication...