I have been ordering cakes for all the celebrations from hot breads for past 5 yrs. But this year, I was totally disappointed about the quality/taste of the cakes. The Red velvet I ordered for my anniversary 2 months back, was salty and not at all good. Yesterday I got Butterscotch cake delivered for my hubby's Birthday and really the cake taste was very bad. Taste was not even like a normal cake. I felt bad why the quality of the cakes here degraded for the past few months. Cost of the cakes though remain same but the quality of the cake went...
Read moreHad a very bitter experience with this branch. I would suggest not to order anything from this shop. The customer service is very poor with this shop. I ordered a photo cake here and it was supposed to be delivered by 4PM and when I went to take delivery he casually said it will take more time since they have forgot and it has to be delivered from Adyar. I got the cake at 5.45 PM. Very poor customer service and never bother about customers need. Hot bread's reputation...
Read moreOrdered Egg and chicken puff and got masala bun instead of another item. Chicken puff was somewhat ok. Others are stale food and tasted horrible. Never expected this from hot breads. Completely disappointed.
With my recent experience from many orders in swiggy/zomato, I'm seeing a trend when you order online many of them are sending old food. Our faith and trust in their brand value are...
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